City Center Iguazú Review

Located in the vibrant city of Iguazú, Argentina, City Center Iguazú positions itself as a central entertainment hub, primarily functioning as a casino. User experiences paint a varied picture, highlighting both its strengths as a local attraction and significant areas where improvement is sorely needed, particularly concerning customer service and transparency.

What to Expect at City Center Iguazú 🎰

As a casino, City Center Iguazú offers a range of gaming options, including slot machines. A notable convenience for international visitors is the ability to play with different currencies, as machines are equipped to accept Argentine Pesos (ARS), US Dollars (USD), and Brazilian Reals (BRL). For those interested in card games, poker competitions are sometimes hosted, attracting a specific crowd.

Beyond the gaming floor, the venue is known to host additional entertainment. Past visitors have praised the Tango show, describing it as excellent and a lovely cultural experience, though sometimes with a smaller audience. There is also a bar and food service available, which can be convenient for a quick bite or a drink while enjoying the atmosphere.

The Highs: Attentive Service and Diverse Offerings 👍

1. Good Bar Service: Many visitors have reported positive experiences at the bar, with staff described as attentive and providing good service, even offering to start a tab for convenience.
2. Multi-Currency Gaming: The flexibility to use ARS, USD, or BRL at the machines is a significant plus for tourists from neighboring countries or those carrying different currencies.
3. Cultural Entertainment: The presence of a Tango show adds a unique cultural dimension to the casino experience, offering a break from gaming.

Areas for Improvement: Significant Service and Transparency Issues ⚠️

Despite its positive aspects, City Center Iguazú faces considerable criticism, primarily related to staff professionalism and a lack of clear communication regarding policies and fees.

1. Unprofessional Staff Conduct: A recurring complaint involves the staff's demeanor and handling of customer interactions. One severe incident reported a casino employee forcing a guest to delete a photo taken inside the premises, without any prior signage or warning about such restrictions. This left the guest feeling ashamed and uncomfortable, highlighting a lack of consistent customer-focused training and clear communication. Reports also mention exceptionally rude staff members.
2. Lack of Transparency in Currency Exchange: Another major point of contention is the handling of currency exchange. Visitors have reported being charged exorbitant and undisclosed fees (e.g., 50 euros extra) when exchanging money for pesos, without being informed of the rates or charges upfront. This lack of transparency is particularly detrimental to budget-conscious travelers like backpackers.
3. Inconsistent Food Service: While food is available, there have been minor hiccups, such as forgetting essential items like salad dressing in take-out orders.

Is City Center Iguazú Worth a Visit? 🤔

City Center Iguazú is described as a "small casino" that makes sense for the region, rather than a top-tier casino in Argentina. It offers a convenient option for entertainment and a chance to try your luck with various currencies. If you are in Iguazú and looking for a casino experience combined with potential cultural shows like Tango, it might be worth a visit. However, be prepared for potential inconsistencies in staff professionalism and exercise caution regarding currency exchange. It is advisable to clarify all rates and fees upfront and be aware that photography restrictions might be enforced without clear signage.