Casino Magic Centenario Guide and Review
Casino Magic Centenario, located in Neuquén city, Argentina, primarily functions as a casino, but its offerings extend to dining and live entertainment. User reviews present a polarized view, with some appreciating the broader amenities and service, while others express significant dissatisfaction, particularly concerning the restaurant and bar experience.
General Atmosphere & Entertainment ✨
On the positive side, visitors note that beyond the gaming floor, the venue provides opportunities to eat and watch shows. One reviewer highlighted the staff as "very friendly" and providing "excellent service" in these areas, suggesting a pleasant atmosphere for those looking for more than just gambling.
Dining and Bar Service: A Roll of the Dice 🎲
This appears to be the most contentious aspect of Casino Magic Centenario. While one user praised the "excellent service," numerous other accounts paint a picture of significant challenges:
- Prolonged Wait Times: Several patrons reported extensive waits, from half an hour just to be approached by a waiter, to an additional hour for food to arrive. Even getting the bill could take an extra 10 minutes.
- Staffing Issues: Criticisms frequently pointed to an apparent lack of adequate staff. Reviewers mentioned only a few waiters working, leading to patrons having to wait excessively or even search for service. One specific complaint highlighted waiters disappearing at late hours (e.g., 2:30 AM), leaving guests unable to order drinks, and even being told by bar staff that they "couldn't sell" a soda.
- Unfulfilled Expectations & Poor Execution: A particularly negative experience involved a "tarot and pizza night" advertised as "all-you-can-eat pizza." Guests were initially promised a whole pizza, then loose portions, only to receive five poorly presented "pizzetas", leading to accusations of being "unscrupulous" and "unprofessional." Attempts to speak with a manager were unsuccessful.
- Lack of Attention to Detail: Basic elements like bringing bread, oil, or vinegar with meals were often overlooked. Drinks were sometimes served lukewarm, and requests for ice were reportedly ignored even after multiple reminders.
Food Quality & Offerings 🍽️
The food quality also receives considerable criticism. Descriptions range from "bad food" to "junk." Specific complaints include:
- Fries accompanying sandwiches being packaged, low-quality chips.
- Fish being overcooked.
- Salad accompaniments consisting of only "two leaves of lettuce and tomato" without any seasoning like salt, oil, or vinegar.
- The "pizzetas" served during the special event were described as having the "worst aspect you can imagine."
Value for Money 💸
Considering the reported issues with service and food quality, many reviewers found the pricing to be excessive. Patrons noted that despite high costs for drinks and meals (e.g., 260,000 pesos for nine people), the attention and overall experience did not justify the expense. One reviewer stated, "As they charge it is not worth it for the attention," and another felt the place "doesn't make you want to come back."
Overall Verdict
Casino Magic Centenario presents a paradox. While it offers the allure of shows and a gambling atmosphere, and some found the staff friendly, the consistent and severe criticisms regarding its dining and bar services significantly detract from the overall experience. Issues such as extremely long wait times, insufficient staffing, poor food quality, and a perceived lack of value for money are recurring themes. Prospective visitors, especially those planning to dine or enjoy the bar, should be aware of these potential shortcomings. It may be a better destination for those primarily interested in the casino games or shows, without high expectations for the culinary or service aspects.
In addition to playing, you can eat and watch shows. The staff is very friendly and provides excellent service.
Good night, I went on Saturday 02/01/2025, I spent half an hour sitting at the table with my partner waiting for a waiter to come up to me and ask me what I wanted to consume, after that one more hour of waiting to eat and they also didn't bring bread, oil, vinegar and things like that, then 10 more minutes for them to bring me the bill, take more people so that it doesn't happen again, I think there were only 3 waiters, the drink was lukewarm enough to add Just as they charge it is not worth it for the attention
In general it's nice. On Sunday, March 30, the waiters disappeared at 2:30 a.m. You wanted to drink and you had to wait for them. It seems to me that a couple can leave but someone must stay to serve. I went to the bar to ask for a soda and they told me they couldn't sell it to me.It's my criticism. If it helps improve the service, that would be great.Thank you so much !!Norma Rojas
Atención del restaurante un 0Medios delincuentes, fuimos a la noche de tarot y pizza. En teoría era pizza libre. Después de rogar qué nos atendieran vino una moza y dijo que nos iba a sacar una pizza entera, mitad y mitad. Pasado un buen rato apareció de nuevo y nos dijo que nos iba a traer porciones sueltas.Al buen rato volvió a aparecer con un plato con ATENCION!! 5 pizzetas con el peor aspecto que te podes imaginar. Le dijimos que eran unos descarados.Además si vas a hacer noche de pizza libre, no vas a estar preparado? Tan impresentables pueden ser? Caraduras.Obviamente nos tuvimos que levantar e ir... ah pedimos hablar con el pelado que es el encargado y nunca apareció.Impresentables es poco.Una pena.No vuelvo más y les recomiendo que no vayan.
Bad foodjunk, the fries that accompany the sandwiches are the ones in the package, the overcooked fish, the two leaves of lettuce and the tomato that accompany them, nor salt, oil, vinegar. They take a while to serve you and the hot drink. We asked for ice 3 times and they didn't bring it. We were 9 people and spent 260,000 pesos on very expensive drinks. For what the place is, it doesn't matter paying if they offer a better neck. I don't leave you wanting to come back