Casino Monte Laa Guide and Review
Casino Monte Laa, located in Baden bei Wien, offers a mixed bag of experiences according to recent visitors. While some aspects are highly praised, others raise significant concerns, particularly regarding service and cleanliness.
Atmosphere and Service Highlights ✨
Many visitors appreciate the overall ambiance of Casino Monte Laa. One reviewer highlighted its "nice atmosphere," noting it felt less "poor and cold" compared to other establishments like ADMIRAL branches. The reception staff frequently receives commendation for being very friendly, extremely nice, and personable, both upon arrival and departure, which significantly contributes to a welcoming first and last impression.
A standout feature for many is the beverage service, with the coffee often described as having "almost barista quality" due to its excellent consistency and appearance of milk foam. For those looking for dining options, a "rich buffet" has also been recommended by a long-time visitor, suggesting a decent culinary offering.
Points of Concern and Areas for Improvement ⚠️
Despite the positives, several recurring issues have been noted by patrons:
- Service Responsiveness: A notable point of criticism revolves around the responsiveness of staff to service requests at the gaming machines. One visitor reported pressing the service button multiple times, with the corresponding light illuminated, but unfortunately, no staff member attended to the request, even after an extended period.
- Cleanliness and Environment: More critically, some reviews describe the casino as "very dirty and smelly." This is a significant detractor from the overall experience and suggests a need for more diligent upkeep.
- Staff Demeanor: Beyond the reception, some interactions with other staff members have been described as negative, with complaints of them being "rude and impolite." This inconsistency in service quality can heavily impact a visitor's enjoyment.
- Gaming Experience: Unsurprisingly for a casino, some visitors expressed frustration over consistent losses, with one review stating, "Not recommended, just lose unfortunately…" while another playfully attributed a post-casino kebab feast to their visit, implying a win or a good time leading to a meal.
Overall Impression
Casino Monte Laa presents a dichotomy of experiences. It seems to excel in creating a pleasant initial atmosphere and offering quality beverages and potentially good food options. However, these positive elements are frequently overshadowed by issues such as unresponsive floor staff, concerns over cleanliness, and inconsistent staff courtesy. Prospective visitors should weigh these factors, understanding that while the initial welcome might be warm, the overall gaming environment and service responsiveness can be hit or miss.
The security guard rudely told us to go in and then simply sent us out. Never again. Not recommended.
Nice atmosphere, not as poor and cold looking place as an ADMIRAL branch.The lady and her colleague at reception were very friendly, extremely nice and personable when we arrived and at the late hour when we left the location to go home!The quality of the coffee is hard to beat, almost barista quality (the consistency and appearance of the milk foam was excellent)It wasn't my first visit, but it was my wife's first visit and she liked it as much as I did!We will definitely recommend this restaurant!The only point of criticism would be that you have to look at the machines when someone presses the service button, so that the light at the top of the machine lights up so that someone comes to ask if you need help, or something like that.I did this three times yesterday, but unfortunately no one cared.(Two of the three lights were still lit when we went home 🙈😂)Still 5 stars because all in all a good performance 😉Keep it up, we'll be back soon 👍
The staff were rude and impolite! The casino was very dirty and smelly. I would give it a negative five stars if I could.