Casino Bregenz Review

Casino Bregenz, situated near St. Gallen, Switzerland, offers a gambling experience with a notable blend of positive aspects and significant areas for improvement, particularly concerning customer service and game fairness, as highlighted by recent visitor feedback. As a primary casino establishment, it aims to provide entertainment, but consistency in guest satisfaction appears to be a key point of divergence.

👍 The Positives: Atmosphere, Value, and Select Service

• Atmosphere: Several patrons have praised the casino's ambiance, describing it as having an "Awesome atmosphere". This suggests a generally pleasant environment for gaming and socializing.
• Value: A particular highlight mentioned by one reviewer is the chip deal offered, where visitors can spend 27 Euros to receive 30 Euros worth of chips. This is noted as one of the "best deal[s]...in all casinos in the Bodensee area", indicating good value for money on entry.
• Service (Mixed): While some reviews point to severe service issues, others commend the staff. One user specifically praised "Great Service and excellent wine selection!", suggesting that positive service experiences do exist within the establishment.

👎 Areas for Improvement: Customer Service & Game Fairness Concerns

However, recent reviews reveal significant issues, particularly concerning staff professionalism and game fairness, which potential visitors should be aware of:

Blackjack Dealer & Management Conduct 🎲

A particularly concerning incident involved a blackjack player who reported a "shameful" experience. The reviewer alleged that the dealer was inattentive, conversing with other players while the reviewer was still placing a bet, leading to cards being turned over prematurely. Furthermore, the reviewer claims the dealer refused to pay out a "three of a kind" despite the bet being made. Crucially, the on-duty manager reportedly sided with the dealer and allegedly refused to review camera footage of the incident, leading to accusations of "very very rude" behavior and labeling the situation a "disgrace".

This negative encounter was reportedly compounded by a follow-up complaint from the same user regarding a lack of response to direct emails sent to the casino, indicating potential shortcomings in the casino's customer complaint resolution process.

Blackjack Game Rules 🤔

Another point of contention specifically related to blackjack is the house rule where cards are shuffled after EVERY ROUND. While this is a permissible practice, a reviewer noted that this particular rule is "unfair and does not provide any opportunity to count cards", leading them to not recommend the game for players who might employ such strategies or seek a more traditional blackjack experience.

Overall Impression

Casino Bregenz presents a mixed bag for visitors. It offers an appealing atmosphere and attractive chip deals, which can certainly enhance a gaming night. However, potential visitors should be aware of reported inconsistencies in customer service quality and specific game rules, particularly at the blackjack tables, that might impact their gaming experience or strategy. The casino's handling of complaints and its perceived adherence to fair play, as highlighted by some patrons, appear to be critical areas that warrant attention and could significantly influence a visitor's overall impression.