Play & Win Spielsalon Guide and Review
Located in the picturesque town of Kranjska Gora, Slovenia, Play & Win Spielsalon operates as a casino, offering gaming opportunities to visitors. However, based on recent customer feedback, experiences at this establishment appear to be highly polarized, with a significant lean towards the negative concerning staff conduct and management.
Overall Rating and Sentiment
The majority of user reviews paint a concerning picture, with several customers awarding the lowest possible rating of 1 star (or wishing they could give 0). This contrasts sharply with one enthusiastic 5-star review, creating a notable disparity in customer satisfaction.
Key Concerns and Recurring Themes 😠
The most prominent issues highlighted by patrons revolve around the behavior of the staff and management:
- Unprofessional Staff Conduct: Several reviewers specifically call out a "woman with black hair," frequently present in the evenings, describing her as "extremely unsympathetic," "condescending," and "rude." One account details her intrusive behavior, following customers to machines and attempting to watch them play despite being told no assistance was needed, ultimately leading the patrons to leave without playing. The strong negative sentiment suggests a severe deficiency in customer service from this individual.
- Aggressive Management Behavior: A particularly alarming review reports witnessing the owner, described as a "strong choleric," shouting at and throwing an ashtray at presumed customers outside the establishment. Such conduct is highly unprofessional and concerning for a public-facing business.
- Disappointing Machine Payouts: While not as critical of staff, one review expressed frustration with the gaming machines themselves, noting that they "don't give enough" and provide too many unproductive outcomes (e.g., 6-7 "nits" out of 15 free spins). This suggests a potentially unrewarding gaming experience for some players.
A Glimmer of Positivity? ✨
Amidst the predominantly negative feedback, one brief review simply states "Winner," indicating that at least one patron had a positive, perhaps profitable, experience. However, this singular positive comment lacks details and is heavily outweighed by the multiple serious complaints.
Conclusion
While Play & Win Spielsalon aims to provide a gaming experience in Kranjska Gora, the consistent and severe complaints regarding staff rudeness, aggressive management, and perceived poor machine payouts raise significant concerns. Potential visitors should be aware of these reported issues, particularly regarding the challenging customer service environment described by multiple patrons.
The woman with the black hair, who is always there in the evenings, is a mess. How can you be so rude to customers? I would prefer to give 0 stars. I will never go to this casino again unless this employee gets fired.
0 stars. The service was extremely unsympathetic and condescending right from the start. The black-haired woman with a sense of humor from the Stone Age thinks she has saved the world. After registering, even though we explicitly told her that we didn't need any help, she followed us to the machines and wanted to watch us as we inserted money and played. Because we were uncomfortable, we left our money in our pockets and left the “casino”. Then go to the second casino in Spittal with 5k. Forget the store. PS: The waitress said something like "she wouldn't be a snotty aunt" because we wanted to lighten the mood with our humor. FYI: She's a snotty aunt
I saw the owner (strong choleric) shouting in front of the establishment (with supposed customers) and throwing an ashtray at them. Not recommended.
The machines don't give enoughe.g. 15 free spins and has 6 to 7 studs I find it annoying so I won't leave my money more often 🤪🤪🤪