The Baha Mar Casino, situated on Paradise Island, Bahamas, aims to deliver an upscale gambling experience often likened to that of Las Vegas. It offers a comprehensive range of gaming options, with a strong focus on both modern slot machines and classic table games like blackjack and roulette.
For visitors primarily interested in the gaming itself, Baha Mar Casino garners positive feedback regarding its offerings and the perceived potential for winnings:
This aspect represents a significant point of contention for several visitors, critically impacting their overall experience:
The Baha Mar Casino endeavors to provide an upscale, modern gaming environment with a solid selection of games and convenient facilities that can lead to enjoyable winnings. However, its appeal is notably diminished by persistent negative feedback concerning customer service, specifically regarding staff demeanor and deeply unsettling claims of discrimination. While the gaming floor itself might offer an impressive experience, the overall visit can be significantly affected by negative interactions with casino personnel. Potential visitors should be mindful of these mixed reviews, especially concerning staff conduct, as it appears to be a critical factor in determining overall satisfaction.
Very unfriendly.staff. I asked one supervisor why she looked so angry. She said "because I'm at work,are you happy at work?"This is a customer service based company. Act like it.I would have played Blackjack every day if it weren't for the nasty staff.There were a few friendly dealers. Not many
Worst experience ever. The security guards were rude and even went as far as making fun of my daughter being in the military. Never again. I guess we didn’t look rich for them.
Quite nice casino. I was playing only slots in three dofferent nights and won every night 100 - 150 dollars so ypu can actually win some. Drinks are free if you play. You can just walk in and start to play.
My very first time visiting Bahamar my experience was very distasteful. I was discriminated because of my accent and complexion… The Staff at Club Lux was very professional and helpful. However Shantara and Brendan didn’t give me good customer service at all instead they dismissed me out the casino after I’ve shown them all my documents that was required of me to prove my status and nationality.. I’m emotionally damaged by the emotional abuse inflicted on me by your 2 staff. I was discriminated by them, treated very poorly. I’m mentally and emotionally damage by this entire ordeal. I had so much high expectations for this well established Resort based on other reviews and family my members experience’s at this resort. Despite all these fabulous reviews my experience was horrendous and embarrassing. I hope no other visitors have to ever experience this, please put a system in place to deal with people with who are black with accent more professionally. Yours sincerely Ashley
Great Casino! Machines pay much better compared to competitors on Paradise Island. The Casino setup is much nicer as well with more ATM's and ticket cash out machines which made it much easier to cash in my ticket winnings for cash. Very well planned with up to date machines and games with higher RTP. I highly recommend this Casino for those who actually want to win money and not just hear noise!