Zolotaya Podkova, a casino located in Gomel, Belarus, garners a mixed bag of reviews from its patrons. While some visitors highlight positive aspects such as friendly staff and a clean environment, others raise significant concerns regarding service quality and the fairness of play.
Visitors who have had positive experiences at Zolotaya Podkova often praise the casino's atmosphere and its employees. One review specifically commends the staff for being "very Kind" and willing to "speak with guests," fostering a welcoming and personal touch. The establishment's physical attributes also receive compliments, with the location being described as "very nice and clean," which contributes to a comfortable gaming environment. Another brief but positive comment simply stated "Cool!!!", suggesting a satisfactory visit.
Conversely, several reviews point to significant issues that detract from the overall casino experience. A major point of contention is the lack of attentive service. One patron reported an "absolutely zero service" experience, noting that no basic amenities like tea or coffee were offered, nor was any information provided about a "player's card," even when the hall was sparsely populated. This suggests a general unresponsiveness from the staff.
More concerning are the criticisms directed at the employees themselves. Some reviews describe the workers as "very bad" and even "awful," implying a lack of professionalism or basic customer care. A particularly severe accusation touches upon the integrity of the games, with one review suggesting that "only some people always win" and expressing a suspicion that "some workers say them which automat will win." This raises serious doubts about the fairness of the gaming machines and directly advises others not to play there.
Zolotaya Podkova in Gomel presents a dichotomy: a potentially pleasant and clean environment with friendly staff according to some, yet plagued by significant service lapses and unsettling accusations of unfair play by others. For the casino to consistently provide a high-quality experience, it appears there is a pressing need to address the criticisms regarding staff conduct, customer service, and the perceived integrity of its gaming operations.
I like very much this, the employers are very Kind , and have also Time to speak with guests . The location is very nice and clean, so I will often come there and play for a little money ! Best greetings to the employer !!!
Only some people always win, l think some workers say them which automat will win, don't play there
There were 7.02 in the establishment. There was absolutely zero service. They offered no tea or coffee. No one said anything about the player’s card at all. And there were very few people in the hall, and at the same time they did not react to the guests.
Very bad workers, awful, how can they work there, probably the owner doesn't pay attention
