Golden Palace Charleroi, situated in the charming city of Dinant, Belgium, appears to offer a diverse range of experiences for its visitors. User reviews indicate a stark contrast between those who praise its atmosphere and staff, and others who express significant concerns regarding machine fairness and customer service practices.
Several patrons have highlighted the casino's strengths, contributing to its appeal for many. These positive comments often focus on the environment and the people working there:
Despite the positive feedback, a significant number of reviews raise serious issues that potential visitors should be aware of. These concerns primarily revolve around the fairness of gaming and customer service:
This is arguably the most critical concern. Multiple reviewers have accused the casino of having extremely low payout percentages, with one stating, "It's a casino of thieves! It is high time that you take control of your machines because the percentage of winnings redistributed is pathetic or even non-existent!!!" Specific examples of significant losses with minimal returns were cited, such as "1000€ in 3 days and only got 50€ once" and "1630€ per 10€ stake and nothing either." The sentiment is that the machines do not offer reasonable chances of winning, leading to accusations of "pure and simple theft."
Directly related to the payout concerns, some reviewers mentioned that the machines themselves show signs of player frustration. "Most of the buttons are broken because they do nothing and people hit them because they all want to break them," indicating a poor user experience and a perception of unresponsive or unfair machines.
One detailed review highlighted a significant issue with machine reservation and favored customer treatment. A patron reported arriving to find a machine they had used the previous day still "kept" for another customer, even after hours of inactivity. This led to other customers leaving due to a lack of available machines, while one machine remained idle for a "favored customer." This points to potential inconsistencies in service and fairness regarding machine access.
Golden Palace Charleroi in Dinant presents a polarized experience. While visitors appreciate its cleanliness, good ambiance, and friendly staff, there are significant and recurring complaints regarding the fairness of machine payouts, the condition of some machines, and perceived issues with customer favoritism and machine availability. For those seeking a pleasant environment and good service, it might be a suitable choice. However, individuals particularly focused on fair play and reasonable chances of winning on slot machines might want to consider the prevalent negative feedback in this area.
Favored customer, I arrive at 10 a.m. to collect my machine from the day before but machine kept which is generally done (max 30min) for a "landa" customer and I left at 5:30 p.m. no one has played on it since 10 a.m. but we continue to keep the machine occupied and the worst is that this lady was at the roulette then left around 1 p.m. and has not always returned but machine kept otherwise she will freak out after the service ...but customers who leave because all the machines are busy, it doesn't matter... while one machine is stopped because the lady said it was hers..
Hello, it's a casino of thieves! It is high time that you take control of your machines because the percentage of winnings redistributed is pathetic or even non-existent!!!This is noticeable on the machines, most of the buttons are broken because they do nothing and people hit them because they all want to break them.1000€ in 3 days and only got 50€ once, pure and simple theft.Another time €1630 per €10 stake and nothing either.When you put €500 into a machine in 1 hour for €2.50 that's 200 games and nothing is not normal.and when it gives mystery, impossible to pass 1.Absolutely avoid.
