Avani Gaborone Resort & Casino Review

Situated in Gaborone, Botswana, the Avani Gaborone Resort & Casino positions itself as a premier destination, with its primary offering being a casino. However, recent guest feedback paints a picture of a facility with notable highs and some significant lows, suggesting a varied experience for visitors.

The Highlights ✨

Many guests have found aspects of the Avani Gaborone to be genuinely impressive, contributing to memorable stays:

1. Atmosphere and Serenity: The resort is frequently described as "beautifully serene and quiet," offering a peaceful escape.
2. Exceptional Staff: For many, the staff were "amazing and helpful," contributing positively to their visit.
3. Comfortable Accommodation: Rooms are noted as "really nice," often featuring direct access to a garden with a pleasant seating space outside.
4. Superb Dining 🍽️: The restaurant has received praise for "amazing food," with the "morning buffet spread" being particularly highlighted as "to die for."
5. Conference Facilities: The conference rooms were specifically lauded as providing a "very good experience" for meetings.

Areas for Improvement ⚠️

Despite the positives, some guests reported significant issues that marred their experience, pointing towards areas where the resort could enhance its service and facilities:

1. Customer Service Inconsistencies: One guest reported a "horrible customer service" experience, involving frequent waiter changes and unhelpful staff, contrasting sharply with other positive reports.
2. Drink Quality Issues: Concerns were raised about "watered down" alcoholic beverages.
3. Management Response: A severe complaint detailed a manager allegedly threatening a guest after a complaint, which is a serious service lapse.
4. Facility Malfunctions: Basic amenities like "blow dryers and sockets" were reported as not working in some areas, impacting guest comfort.
5. Inconsistent Food Quality: While the buffet received high praise, general food quality was noted by another guest as needing to be "slightly better."

Accommodation & Amenities

Guests appreciate the design of the rooms which offer direct garden access, creating a tranquil environment. The resort's conference facilities are also a strong point, making it suitable for business travelers. However, the presence of non-functioning amenities like blow dryers and sockets indicates a need for more diligent maintenance and quality control across all rooms.

Dining Experience

The resort's restaurant presents a mixed bag. The morning buffet is a clear standout, earning enthusiastic recommendations. However, the general food offerings seem to have received more varied feedback, suggesting potential inconsistencies in preparation or menu selection. Drink quality, as highlighted by one severe complaint, also warrants attention.

Final Verdict 🤔

The Avani Gaborone Resort & Casino appears to be a property with significant potential, boasting a beautiful environment, comfortable rooms, and a highly-regarded buffet. Its conference facilities are also a strong draw. However, the highly contrasting experiences regarding customer service, drink quality, and general facility maintenance suggest an inconsistency in service delivery. While many will find their stay pleasant, prospective visitors should be aware of the reported issues, particularly concerning customer service and facility upkeep, which could significantly impact their experience.