Platinum Hotel & Casino Bansko Guide and Review

Located in the popular ski town of Bansko, Bulgaria, Platinum Hotel & Casino aims to offer a blend of comfort, entertainment, and convenience for its guests. Based on recent guest experiences, the hotel presents a mixed bag of delightful features and areas that could benefit from improvement.

Key Highlights of Your Stay ✨

1. Comfortable Accommodations: Guests frequently praise the rooms as nice, comfortable, and clean, offering a suitable value, especially for ski enthusiasts. Several reviewers recommend choosing a room with a balcony to enjoy the beautiful views. While some note the rooms are "not too luxurious," they are consistently described as comfortable and practical.
2. Exceptional Culinary Experience: The hotel's cuisine receives high marks, described as a "combination of Bulgarian tradition" and offering "local cuisine." Reviewers highlight the food as "extremely good" and "so, so, so delicious!"
3. Attentive Service: The staff at Platinum Hotel & Casino are often commended for their "courteous," "hospitable," and "kind" attitude. Guests appreciate the "absolutely loving attitude" and the significant attention received from the team members.
4. Prime Location for Skiing & More: Situated in Bansko, the hotel boasts an "excellent location," being both private and central. It's conveniently located approximately half a kilometer from the gondola, with the hotel providing a free shuttle service to ensure easy access to the slopes. The gondola is also noted to be only about a 7-minute walk away.
5. Entertainment & Relaxation Facilities: As its name suggests, the hotel features a casino, which one reviewer hails as the "best casino in Bansko." Additionally, guests can unwind at the "relaxing spa centre" and a "tiny bar" for a drink.

Areas for Improvement ⚠️

• Check-in Process: One significant concern raised was the check-in experience, with a guest reporting being kept waiting for hours, finally gaining access to their room at 4 PM, citing "insufficient service" and "various excuses."
• Spa Center Oversight: While the spa center is generally seen as relaxing, a critical point was the lack of proper supervision, specifically that "no one was showering before using the facilities" and the lifeguard was "completely useless."
• Connectivity and Costs: The Wi-Fi connectivity is reportedly "absolutely terrible," which can be a significant drawback for many travelers. Furthermore, guests found services like "washing" to be "way too expensive," and noted that only water was available at dinner, contributing to an overall perception that "everything is too expensive."

Overall Impression

Platinum Hotel & Casino Bansko offers a solid experience for those looking for a comfortable base in Bansko, particularly appealing to skiers given its proximity and shuttle service to the gondola. The hotel truly shines in its delicious food offerings and the warm, attentive service provided by most of its staff. The presence of a casino and a spa adds to the appeal for leisure travelers. However, potential guests should be aware of possible inefficiencies during check-in, the need for improved hygiene enforcement in the spa, and the perceived high cost of some amenities and poor Wi-Fi connectivity. Despite these points, many guests, particularly families and groups, have found it a highly recommendable destination for an enjoyable vacation in Bansko.