Monte Casino Guide and Review
Monte Casino in Sofia, Bulgaria, presents itself as a significant gaming establishment. User reviews indicate a place with both notable strengths and glaring weaknesses, particularly concerning customer service and adherence to regulations.
The Gaming Experience: Hits and Misses 🎲
On the positive side, visitors frequently describe Monte Casino as clean and quite spacious. The gaming floor offers a variety of options, including slot machines and various table games.
- Table Games: Several reviewers praise the dealers as generally nice, polite, and smiling, especially at Blackjack tables. One user specifically noted that staff were accommodating and willing to open new Blackjack tables upon request, which is a commendable flexibility.
- Poker Staff: The poker staff also receives positive mentions for their competence and professionalism.
However, the gaming environment is significantly marred by a pervasive issue:
- Smoking at Tables: A recurring and serious complaint is that players are reportedly allowed to smoke directly at the gaming tables. This is described as "illegal and disgusting" and has led at least one player to state they will "never play again" due to the casino's apparent non-compliance with local smoking laws. For non-smokers, this creates an unpleasant and potentially unhealthy atmosphere.
Service and Hospitality: A Major Concern 👎
This is where Monte Casino appears to struggle considerably, with multiple users detailing frustrating experiences.
- Rude and Inattentive Wait Staff:
- One detailed account highlights a waitress named Mikeala, whose attitude was "extremely rude," marked by "strange facial expressions" and a dismissive demeanor. This waitress reportedly forgot a drink order for an hour while the customer was playing slots, and when reminded later, mockingly insisted the drink had to be paid for, contrary to the casino's usual policy of complimentary drinks for players.
- Another high-stakes player reported "absolutely rude staff" and no offer for complimentary drinks, leading them to vow never to return.
- These incidents suggest a concerning lack of consistent service quality and basic hospitality from certain staff members.
- Restaurant Service Issues:
- The casino's restaurant also comes under fire for excessively long wait times. One reviewer reported waiting over 40 minutes for a dish when only three people were in the restaurant, with no prior warning about the delay.
- Compounding this inconvenience, the payment process for restaurant bills requires patrons to queue at the main casino cashier, an "unconventional" and "never seen anywhere" system that adds unnecessary hassle.
Overall Impression: Potential Clouded by Poor Service
Monte Casino in Sofia has the potential to be a premier gaming destination, with its clean environment and generally competent gaming staff. However, the recurring themes of poor and inconsistent wait staff attitude, the apparent disregard for smoking regulations at tables, and the inefficient restaurant service significantly detract from the overall customer experience. These issues have led multiple patrons to express strong dissatisfaction and a reluctance to return, indicating that while the gaming itself might be appealing, the surrounding services need substantial improvement to match the expected standards of a premium casino.
It's a casino I visit regularly, but I didn't like it at all on my last visit. There was a waitress with glasses named Mikeala. Her attitude was extremely rude. She made strange facial expressions when I wanted something. I ordered a drink while playing the slot machines. She didn't bring it even though I waited for 1 hour. Afterwards, I was waiting for the blackjack table to be empty. That's when I reminded Mikela about my drink. She said with a mocking expression that I had to pay for the drink. When I told her that I came every time and that the drinks were free, she made a mocking gesture and said that I should play a game. I had already placed my drink order while playing at the slot machines, I waited for an hour and she didn't bring it, and when I reminded her of my order while waiting for the blackjack table to empty, I was greeted with an attitude like you're not playing the game, you'll have to pay for it. And it was very strange. I played games in the casino many times and I found it very rude to be told to pay money if you are not playing a game for a single drink I wanted. Also, this girl called Mikeala forgets orders, doesn't want to bring them, and constantly makes weird facial expressions. She was an extremely annoying employee. I don't think I will visit again because of this waitress. Poor quality employees reduce the quality of such a beautiful casino.
Finally a very good casino..! Finally some nice dealers who smile and who are polite. Good staff.The Casino is clean et pretty huge. We asked them to open a new Blackjack table and they did.
Players smoke at the table. Illegal and disgusting. Good casino decent service good level poker staff. Shame because I won't play again due to non compliance with smoking laws
3 people in the Casino restaurant and I waited more of 40 minutes for this dish !!! If I had been told it would take so long I would have gone and played while waiting. And what's more, you have to queue at the casino cashier to pay the bill. I've never seen this anywhere.
Absolutely rude staff! No offer for drinks, but we played high stakes! We will never visit this casino again!