Princess Casino, located in Sofia, Bulgaria, is a notable casino establishment housed within the Ramada hotel. This review synthesizes various customer experiences to provide an informative overview of what visitors can expect from this gaming venue.
Princess Casino elicits a range of opinions from its patrons. While some laud it as the "best casino in Sofia", praising its atmosphere and gaming options, others report significant issues with service and facilities. It is often described as having a "great vibe" and featuring "nice gaming tables," contributing to a generally enjoyable experience for many.
The casino boasts a large area featuring a variety of gaming options to suit different preferences:
Dealers are generally described as "nice", contributing positively to the overall gaming atmosphere.
A recurring theme in reviews is the availability of food and drinks for players. Princess Casino provides a large buffet for its guests, typically open until 21:00. Beyond the buffet, guests can expect a selection of complimentary items, which may include:
However, there are conflicting reports regarding the consistency of service for these amenities. While some visitors appreciate the "good drinks" and the convenience of having "food and drink for the players," a notable criticism points to "extremely slow and rude staff", making it "impossible" to get service, even for basic items like beer, regardless of willingness to pay. This suggests a significant variability in service quality.
The casino generally receives commendations for its "great atmosphere" and "easy access," stemming from its location within the Ramada hotel. The overall ambiance contributes to a positive experience for many patrons.
Conversely, a significant downside highlighted by several reviewers is the pervasive smoking within the casino. This can be a major deterrent for non-smokers, leading to complaints about "red eyes from smoking" and clothes smelling strongly. This aspect alone can detract from an otherwise positive experience.
Additionally, some visitors have noted that noise levels on a Saturday night can be a bit overwhelming.
Service at Princess Casino appears to be a polarizing aspect. Positive experiences include reports of "excellent service," with one reviewer specifically commending a waiter named Nikolay. This indicates that attentive and professional service is indeed provided by some staff members.
However, a prominent and severe complaint describes staff as "extremely slow and rude," making customers feel "truly forgotten" and stating that obtaining any service is "almost impossible." This stark contrast suggests a considerable inconsistency in staff attentiveness and professionalism across the establishment.
Princess Casino in Sofia offers a comprehensive gambling experience with a good variety of games and complimentary refreshments for players. Its central location within the Ramada hotel provides easy access, and the atmosphere can be vibrant, enhancing the visit when service is on point.
However, potential visitors should be aware of the pervasive smoking environment, which can significantly impact the comfort of non-smokers. Furthermore, the inconsistency in staff service, ranging from excellent to virtually non-existent, is a critical factor to consider. If you are a smoker and value free refreshments while gambling, this casino might be an appealing choice. For those sensitive to smoke or expecting consistently prompt service, it might be a less ideal option.
A basic casino, with extremely slow and rude staff. Customers are truly forgotten here. Getting any service is nearly impossible. The only casino where you can't even buy a beer, even if you're willing to pay for it. Recommendation: stay far away unless you want to die of thirst.
Want to give a score of 5 but smoking ruins everythingRoulette on number 1 LEVA black red 5 LEVA.There is food and drink for the players.Red eyes from smoking Clothes smelly from smoking
Great atmosphere and easy access, we really enjoyed it!The service was excellent as well (especially thanks to Nikolay-waiter).Highly recommend it.
Nice cazino with good drinks and nice gaming tables, the noise though on a Saturday night wasn’t that nice. Overall we will visit again.
In short - the best casino in Sofia! Great vibe and nice dealers.הקזינו הכי טוב בסופיה! עם אווירה טובה, אוכל חינם , הופעות והגרלות.Princess Casino is at Ramada hotel, Sofia. This casino is large area, with many slot machines, black-jack and roulette tables. The casino offers a large buffet for the casino guests (open till 21:00). In addition, the casino serves many food, drinks and cigarettes for the guests, including beer, soft drinks, peanuts, cheese plates, ice cream, fruits and more (I was already full :-) ).The min. For the roulette is 1 Leva.The min. For the black-jack is 5 Leva.