Casino Palace, situated in the bustling resort city of Sunny Beach, Bulgaria, presents a rather varied experience for its visitors, as indicated by existing user reviews. While some patrons have highlighted positive aspects like cleanliness and organization, significant and concerning allegations have been raised regarding the treatment of winning players.
On the brighter side, Casino Palace has received praise for its physical environment. One reviewer specifically noted that the casino is "very nice, organized and very clean," suggesting a well-maintained and pleasant setting for those looking to enjoy some gaming. Another brief, yet positive, review simply stated "Good," implying a satisfactory overall experience. A more recent 4-star rating, while lacking descriptive text, also points towards a generally acceptable visit for some.
However, the most prominent and troubling feedback concerns the casino's reported handling of successful players. Several highly negative 1-star reviews, notably from around the same period five years ago, describe deeply frustrating encounters after winning. One user claimed it was "Impossible to be a winner. If you won, then you are a bad guy! Security checking and claiming all winners to a black list!" This sentiment was strongly echoed by another patron who described winning as "a crime" in this casino, stating that if "you spend your money, you are loved. Once you win, you are the enemy!" These serious accusations suggest a controversial policy where winning might lead to adverse consequences, potentially including being blacklisted, which could severely impact a player's trust and enjoyment.
Considering the available feedback, Casino Palace appears to offer a visually appealing and orderly gaming environment. However, prospective visitors should be aware of the strong and consistent allegations from former patrons regarding unfavorable treatment and alleged blacklisting of winners. This stark contrast in experiences suggests that while the venue itself may be well-kept, the overall customer service and policy towards winning players could be a significant point of contention for some.
Impossible to be a winner. If you won, then you are a bad guy! Security checking and claiming all winners to a black list! A-ha-ha-ha!
Terrible. Winning in this casino is a crime and you are blacklisted. If you spend your money, you are loved. Once you win, you are the enemy! How is that?!!!!Disgusting!
