Delta Bingo & Gaming Guide and Review
Delta Bingo & Gaming, located in Toronto, Canada, primarily operates as a casino with a strong focus on the popular game of bingo. Recent customer feedback highlights a venue that has undergone significant positive changes, offering a generally enjoyable experience, though with some mixed opinions regarding staff interactions, particularly for newcomers.
Recent Renovations & Venue Impressions ✨
Many patrons have noted that Delta Bingo & Gaming has recently undergone renovations, which have drastically improved the overall atmosphere. The venue is now described as clean and easy to navigate, making it a more pleasant environment for players. This commitment to updating the space contributes significantly to a positive experience.
Exceptional Staff & Customer Service 👏
A recurring theme in positive reviews is the commendation of the staff. Employees are frequently described as friendly, helpful, and respectful. One particular employee, Cheryl (or Sheryl), an assistant manager, stands out in multiple reviews, albeit with contrasting perspectives. Many customers praise Cheryl for going above and beyond to ensure a special and comfortable experience. Examples include:
- Setting up tables nicely with balloons and a dabber for special occasions like birthdays and Mother's Day, making guests feel spoiled.
- Consistently being helpful, caring, and compassionate, such as assisting with minor requests like getting coffee or even providing ice for an injured foot.
- Being highly efficient, described as being "everywhere and always making sure things are running smoothly."
- Treating everyone with respect and making players feel comfortable.
These instances suggest a dedicated team member who strives to enhance the customer experience.
Navigating First-Time Visits & Staff Interactions ⚠️
While many reviews laud the staff, a significant point of contention arises concerning guidance for first-time players and directness in communication. One user reported a negative experience on Mother's Day, their first time playing this type of bingo. Key issues included:
- The cashier (Jasmine) only explained how to purchase bingo cards (paper and electronic) but did not provide instructions on how to actually play the game or how to manage the paper booklets.
- An interaction with the aforementioned supervisor (Cheryl/Sheryl) was perceived as rude, startling, and embarrassing. The supervisor reportedly yelled or spoke very loudly to correct how the new players were handling their bingo sheets, rather than offering subtle and friendly guidance.
- This particular review also mentioned the supervisor's appearance (untucked shirt, messy ponytail) as seemingly unprofessional.
However, other long-standing patrons who witnessed or commented on similar situations strongly defend Cheryl's professionalism, stating her demeanor was "direct and firm" but "composed," "clear and direct," and "professional." They argue that she was simply enforcing rules and doing her job, and any embarrassment felt was due to the first-timer's lack of understanding, which they believe should have been proactively sought out.
Recommendations for Newcomers:
Given these varied accounts, if you are a first-time player at Delta Bingo & Gaming, it is highly advisable to actively ask staff members for detailed instructions on how to play bingo. While some staff are exceptionally helpful, the initial explanation at the cashier might be limited to just purchasing procedures. Don't hesitate to seek clarification on game rules, how to use the paper booklets, or electronic terminals from floor staff before the session begins.
Overall Impression
Delta Bingo & Gaming offers a renovated and clean environment for those looking to enjoy bingo in Toronto. The majority of feedback points to a staff that is committed to providing a positive and friendly atmosphere, with particular praise for dedicated individuals like Cheryl who go out of their way to make experiences memorable. While there may be instances where direct communication style or initial guidance for new players could be improved, the overall sentiment is one of enjoyment and a welcoming atmosphere for regular bingo enthusiasts.
I want to share my own comments to Lesley forde who commented that Cheryl was rude on Mother’s Day. Cheryl is the best. I came in with my mom on mother’s day which also happened to be my birthday. She set up our table so nicely with balloons and a dabber. She spoiled me when she did not have to. She went out of her way to make my day special. I was actually there and heard her talking to you (Lesley). Cheryl was in a composed manner. She was not rude she was direct and firm. If you didn’t know how to play then it is up to you to ask how to play and any one of the staff members would be happy to sit with you and help. Cheryl is amazing at what she does, she is everywhere and always making sure things are running smoothly. Thank you Cheryl for everything you do. And thank you for making my birthday special.
I really enjoy bingo one of my favourite places to play is Bingo Downsview. The staff are so friendly. I always have an amazing time when I come and play Bingo. One of the reasons why my experience is so much fun is because of Cheryl the assistant manager she always makes me feel comfortable. She grabs my coffee when I need it and treats everyone with the respect. I'll be definitely coming to this Bingo place because of the staff but hats off to Cheryl who make it the best experience ever!!
My goodness. We came to this location this past Sunday for Mother’s Day it was myself my mom, my sister and my niece. It was our FIRST TIME there & FIRST TIME playing that type of bingo. I went up to the cashier to get information on how to start to play bingo for the 10 AM session. I went up to the cashier. I think her name was Jasmine as I remember Her name on the receipt. I told her that it was our first time here playing bingo. She proceeded to explain how to purchase the bingo cards by paper and electronic. That was all was explained to me,Myself I bought the electronic bingo and for my mom I bought the bingo paper booklet. The paper booklet contain about 10 sheets, We were told we were able to get a free dabber and a free drink at the snack bar . we were only explaining about purchasing the bingo cards And how to enter my information on the computer for the electronic bingo. Nothing else. As we proceeded to wait for the 10 AM session to start, we realize the booklet, it has so much our pages to keep track of the bingo. I proceeded to rip apart the pages to play the bingo once it started and lay them out on the table in front of us. After five minutes into the game, this employee came up behind us and startle me yelling “What are we doing? This is not how we do it.” She proceeded to pick up the pages and said out loud “oh, we’re not allowed to share ,this is not what we’re doing.” This employee was wearing a gray uniform shirt with her shirt untucked and her hair up in a messy ponytail. I’m gonna assume she was a supervisor on the floor in that session. I believe her name was Sheryl. She explained that the bingo is played by colour by each pages. And placed the pages in front of my mother and walked away.To be honest, I was embarrassed by her approach. What she explained to us, was NOT explained by the cashier. this “supervisor” her approach should’ve been more subtle and friendly being ONCE AGAIN FIRST TIME COMER!!Mind you, my sister arrived 10 minutes after me and she was also explained the purchase rules of the bingo, not how to play bingo by a different cashier.Frankly, I am disappointed that this “supervisor” ruined the experience for us. I was looking to speak to customer service for the manager, but it was already busy for the 1 PM session hence why I am leaving this review now.More likely, I will not return to this location. Do better for follow newcomers!
I just want to share my response to the Lesley forde who commented that Cheryl was rude on Mother’s Day…I was there!!! I feel a need to defend this attack on Cheryl… she is like a butterfly, flitting about, every where, doing everything (she does her job and more) and that’s how she noticed what was happening at your table!!! If she yelled, no one heard!!! She acted in the most professional manner as she always does!!! She is the most helpful, caring, compassionate person and just the day before she brought ice to my husband who had a hurt foot - she didn’t need to!! She just did!!!There are countless compliments I can give to Cheryl for a job well done…. If you were embarrassed, you own it, no one else!!! You’ve attacked her personality, her appearance, her demeanor which is unfair cuz she was just doing her job… professionally! As she does everyday! She is the best and does not deserve your unfair criticism for your own sensitivity to a tone that was not harsh, but clear and direct as to the rules of her job
Since renovating this delta bingo has changed drastically. Employees are helpful and the place is clean and easy to figure out where everything is.Recommend 👍🏼