Enjoy Antofagasta Guide and Review

Enjoy Antofagasta, primarily known as a casino, also offers hotel accommodations and dining options, promising a comprehensive entertainment experience in the vibrant city of Antofagasta, Chile. Based on recent visitor feedback, the venue presents a blend of appealing features and notable areas for improvement, particularly concerning its hotel services and casino entry policies.

What Guests Enjoyed ✨

• Stunning Views & On-Site Amenities 🏞️

  Many visitors praise the hotel's location, especially rooms facing the water, which offer beautiful, scenic views. The convenience of having "nice restaurants" on site alongside the casino is also a recurring positive point, contributing to a comprehensive leisure experience.

• Service & Accessibility 🗣️

  Some guests highlighted great service and appreciation for staff who accommodate needs, including the availability of English-speaking waiters. This attention to guest comfort and communication is certainly a plus for international visitors.

Challenges & Concerns to Consider ⚠️

While some aspects receive high praise, several significant issues have been raised, primarily impacting the hotel stay and casino access:

1. Hotel Service Discrepancies 🏨

   One detailed review painted a particularly negative picture of the hotel experience:

   • Unexpected Payment Issues: Guests were unexpectedly informed that only cash payments were accepted, despite card use typically being standard.
   • Slow Room Service: A reported two-hour wait for room service via their "online" system indicates significant delays.
   • Lack of Accountability: The hotel staff allegedly "took no accountability for anything, blaming everything on us," which led to considerable frustration.
   • Cleanliness & Basic Amenities: Complaints included "filthy carpet" and a failure to replace water bottles, suggesting lapses in basic room maintenance.
   • Special Occasion Neglect: A honeymoon couple received "absolutely nothing to welcome our stay," despite alerting the hotel, indicating a missed opportunity for guest delight.

2. Casino Access & Policies 🚫

   Entry to the casino appears to have its own set of challenges for some visitors:

   • Complicated Entry Requirements: A non-guest Australian partner was unable to enter the casino unless their details were entered at reception, which was deemed "absurd" for casual visits by non-hotel guests.
   • Restrictive Bag Policy: One guest was "denied entry" for carrying a 10L bag containing essentials like a water bottle, passport, and phone chargers, despite being seemingly harmless items.
   • Inconsistent Entry Fee: After being denied entry once, the same guest returned the next day and had to pay $5 to get in, suggesting an inconsistent or unexpected fee.
   • Limited Table Game Hours: Visitors noted that table games do not start until 6 PM, which can be a disappointment for those arriving earlier in the day seeking this specific type of entertainment.

3. Entertainment Visibility 🎵

   A minor but noted point was that the placement of musicians could be higher up to improve visibility for the audience.

Final Thoughts for Your Visit 🤔

Enjoy Antofagasta offers the potential for a luxurious and entertaining stay, particularly for those looking to enjoy the casino and waterfront views. However, prospective visitors, especially those considering the hotel, should be aware of potential inconsistencies in service, payment methods, and specific casino entry regulations. It is advisable to confirm current policies on payments and casino access beforehand, especially if you are not a hotel guest or plan to visit during off-peak hours for table games. While some experiences are highly positive, others suggest a need for more consistent guest service and clearer communication regarding venue policies.