Macnolo Comida Casera Guide and Review

Macnolo Comida Casera, located in Santiago, Chile, primarily operates as a catering service, often providing meals for schools and businesses. User reviews paint a varied picture of their service, highlighting both strong points and areas for improvement in their "casera" (homemade) offerings.

The Culinary Experience 🍲

When it comes to the food itself, opinions are generally positive, with some customers expressing significant satisfaction.

1. Taste and Quality: Many reviewers praise the food's quality, describing it as "excellent" and "exquisite." One regular customer, ordering "at least once or twice a week," consistently finds the meals "always delicious!"
2. Standout Dishes: Specific items like their mashed potatoes and chocolate cake receive high commendation, being called "the best!" by appreciative diners.

Service and Delivery Logistics 🚚

The company's operational aspects, particularly service and delivery, elicit a more mixed response from clients.

Positive Service Aspects ✨

1. Committed and Friendly Staff: Several customers report experiencing "excellent service" and a "friendly, attentive service," indicating a strong dedication to their clients.
2. Reliable Delivery: The convenience of having orders brought directly to companies is a noted advantage. Specific praise is given to delivery personnel, such as Juan Carlos, who is commended for ensuring "nothing is spilled" and that orders are "complete and arrive to the total satisfaction of the customer." This suggests a commitment to careful handling and accurate order fulfillment.

Areas for Improvement in Service 📉

1. Portion Sizes: A significant concern raised by a recent reviewer, especially from the IMLP school, points to issues with portion control. The complaint details "very little food" compared to previous providers, with examples like "2 sprigs of small broccoli for salad" and a "chicken tutro that was missing a piece," indicating "minimal protein." This suggests a potential inconsistency in meal quantity.
2. Communication and Responsiveness: Another critical point highlighted is the perceived lack of communication regarding order status. One frustrated customer noted receiving only a "received your request" message after placing an order for a specific delivery time, without any further response or confirmation, leading to a feeling of "regrettable service" and a lack of "respect for the client."
3. Food Consistency: While many praise the taste, the issue of incomplete protein portions (e.g., missing chicken pieces) suggests occasional lapses in the consistency of meal preparation or plating.

Conclusion

Macnolo Comida Casera appears to excel in delivering genuinely delicious, homemade-style food, with certain dishes being particular crowd-pleasers. Their commitment to careful and complete deliveries, often directly to workplaces and schools, is also a strong point. However, the catering service faces challenges concerning portion consistency and, notably, customer communication regarding order tracking. Potential clients should consider the convenience of their delivery and generally well-regarded food quality, while also being aware of the feedback regarding inconsistent portion sizes and the need for improved responsiveness in customer service interactions.