Casino Milano Review

Casino Milano in Barranquilla, Colombia, presents a mixed bag of experiences for its patrons. While many visitors praise its modern amenities and excellent service, one detailed account highlights significant issues with table game operations and staff professionalism.

Overall Rating: Mostly Positive, but with Notable Caveats 🎰

Based on recent reviews, Casino Milano generally receives high marks for its atmosphere and service. The average rating skews positive due to several 5-star reviews, though a prominent 1-star review brings critical operational details to light.

What Visitors Enjoyed About Casino Milano ✨

1. Excellent Service and Attentive Staff: Many reviewers commend the casino's service personnel for being attentive and providing an "excellent" experience. Visitors noted that assistants are generally responsive to their needs.
2. Modern Facilities and Machines: The casino boasts "spectacular facilities" and "modern machines," contributing to a pleasant and enjoyable gaming environment.
3. Prizes and Incentives: Clients appreciate the "spectacular" prizes and incentives offered, which add to the overall appeal of the establishment.
4. Pleasant Time: For those seeking a comfortable and enjoyable outing, the casino is recommended for a "pleasant time."

Points of Concern and Areas for Improvement ⚠️

Despite the generally positive feedback, one extensive review reveals significant issues, particularly concerning table game rules and staff conduct:

1. Blackjack Surrender Controversy: A visitor reported a highly problematic incident during a blackjack game where a verbal surrender was expressed, but dealers refused to acknowledge it, citing the absence of a hand signal. Critically, despite knowing the player's intention, the dealer proceeded to play out their hand, resulting in a loss for the player. The staff reportedly refused to acknowledge any error in their behavior, leading to frustration and a sense of unfair play. This suggests potential issues with dealer training, adherence to standard casino etiquette, or customer service in resolving disputes.
2. Inconsistent Betting Rules: The same reviewer noted an arbitrary rule imposed on betting, where they were told both players' bets had to be increased equally due to a "shared bankroll," despite having separate chip stacks. This inconsistency can be confusing and frustrating for players, potentially indicating a lack of clear, universally applied policies.
3. Staff Professionalism: The described interaction with the dealers suggests a lack of professionalism and competence, especially towards "affluent players" in their early hands. This can significantly detract from a patron's experience and willingness to continue playing.

Key Information for Visitors 🕒🚬

• Operating Hours: The 3rd floor of the casino opens at 1:30 PM and closes at 12 midnight.
• Hand Shuffle: For games like blackjack, the casino utilizes a hand shuffle method.
• Smoking Policy: Be aware that smoking within the casino can be inconvenient, as visitors reported needing to go to the 1st floor to smoke.

Conclusion

Casino Milano in Barranquilla appears to be a mixed experience. It offers a generally appealing environment with modern gaming options, attractive incentives, and an otherwise attentive service staff, which draws in many satisfied customers. However, the serious issues reported regarding blackjack rules and staff conduct on table games raise concerns about the consistency of professional service and adherence to standard gaming practices. Visitors primarily interested in slot machines or a general pleasant outing might find it enjoyable, but those who engage in table games, especially blackjack, should be aware of the potential for frustrating encounters regarding rules and dispute resolution. It's advisable for new players, particularly at table games, to clarify rules and hand signals upfront to avoid potential misunderstandings.