Texas Luxury Casino Alto Prado Review

Located in Barranquilla, Colombia, the Texas Luxury Casino Alto Prado aims to offer a premium gaming experience. However, recent patron feedback presents a mixed, often concerning, picture of its operations and customer service. While some visitors have highlighted positive aspects, a significant number of reviews point to serious issues ranging from game fairness to aggressive staff behavior.

The Gaming Experience: A Roll of the Dice 🎲

For those interested in table games, one user reported a "great time playing a game similar to Ultimate Texas Hold 'Em" during a visit in 2022, even preferring it over another local casino due to better service. This suggests that certain table games might offer an enjoyable experience for some players.

However, the sentiment shifts dramatically when it comes to other games and general fairness, raising questions about the odds:

1. Blackjack Concerns: One reviewer noted a decline in the blackjack experience, stating it "used to be best place to play blackjack, no more they installed auto shuffle which does not really shuffle the cards. STAY AWAY. impossible to win." This raises significant concerns about the perceived integrity and winnability of the game.

2. Slot Machine Issues: Slot machine players have also voiced strong dissatisfaction. One recent review claimed that "the cashier steals the change" during hand payouts, describing the experience as "hateful." Another complaint, despite being paired with a high star rating (likely an error or sarcasm given the text), stated that "the machines don't give me a chance to recover at any point," reflecting a widespread feeling among many clients that the payouts are extremely tight and that "this is what the vast majority of clients think."

Customer Service & Staff Conduct: A Troubling Trend 😠

Despite one older review mentioning "Great Staff" (before detailing issues with game fairness), more recent and highly negative feedback points to a concerning level of customer service, particularly from security and service personnel.

1. Aggressive Pressure to Bet: One patron described a "WORST EXPERIENCE" in Barranquilla, recounting how waiters and guards aggressively pressured them to bet their money after seating at a roulette table and not immediately playing. The staff reportedly stated, "there are no winners here," and escalated the situation by threatening to remove the patron by force and call the police if they did not bet quickly. This level of intimidation is highly alarming and unacceptable.

2. Allegations of Theft: The accusation of a "cashier steals the change" during slot machine hand payouts is a severe allegation that points to a potential lack of integrity among staff members handling transactions.

Conclusion: Proceed with Caution 🛑

Based on the available user reviews, Texas Luxury Casino Alto Prado presents a contradictory image. While some may find specific table games enjoyable, the pervasive complaints regarding game fairness (especially with auto-shufflers and slot payouts), coupled with grave accusations of staff intimidation and even theft, paint a concerning picture. Prospective visitors, especially those looking to play blackjack or slots, should be aware of these reported issues and consider their options carefully. The casino's management would do well to address these significant customer service and game integrity concerns to improve its reputation and ensure a truly luxurious experience for all patrons.