Located in Bucaramanga, Casino Broadway presents itself as a local gaming destination. User reviews paint a picture of a place with both notable strengths and significant areas for improvement, offering a diverse experience depending on what visitors prioritize.
Many visitors commend Casino Broadway for its clean environment. The general ambiance is described as "lovely" and "cool," contributing to a comfortable setting for an evening out.
A consistent highlight across multiple reviews is the casino's bar service, particularly the attention and skill of Luis Darío, the "Master of Cocktails." Patrons rave about his ability to create unforgettable experiences, noting his personalized approach, remembering names and preferences, and crafting "artful" drinks. His presence is said to elevate the entire gaming experience, making guests feel at home and reflecting positively on the establishment's image.
While some recent reviews praise the "good attention," older feedback points to a significant concern regarding general customer service. One user described it as "terribly dreadful," feeling as if staff "don't care." This indicates a potential inconsistency in service quality outside of the bar area, which could detract from the overall visitor experience.
One detailed review raises concerns about the blackjack table. The game is described as "not what most would expect," with perceived odds heavily favoring the dealer. An anecdote of a player losing 12 hands in a row to 21s was deemed "incredible and suspicious." This suggests that some players might find the gaming fairness questionable or the experience less enjoyable than anticipated, particularly for table games.
It's noted that Casino Broadway is a "small casino." While this can contribute to a more intimate setting, it might not offer the vast selection of games or the expansive atmosphere found in larger establishments.
Casino Broadway in Bucaramanga appears to be a compact and clean venue with a standout bar experience, largely thanks to the excellent service provided by its bartender. However, the overall impression is somewhat tempered by reports of inconsistent general customer service and concerns over the fairness of certain table games, specifically blackjack. If you're looking for a casual night out with a pleasant bar atmosphere and great cocktails, it might be a suitable choice. However, serious gamblers seeking a diverse, large-scale casino experience or those sensitive to perceived unfavorable odds may want to manage their expectations.
It is a small casino, however it has a clean environment.The customer service is terribly dreadful it seems as if they don't care. The blackjack table is not what most would expect. The odds favor more the dealer than the player. I saw someone play 12 hands and lost to 21s in a row. It was incredible and suspicious. I won't recommend this casino to anyone.
For Luis Darío, the Master of Cocktails at the CasinoLuis Darío, your role in the heart of the casino is undeniable. Beyond shaking cocktails, you are the architect of unforgettable experiences. Every interaction from you, every smile and every personalized drink makes you an ambassador of our brand.Your Mastery in NumbersThe Art of Connection: Your ability to connect with each client, remembering their names and preferences, is simply amazing. You create an environment where everyone feels at home.The Final Touch of the Experience: Your presence at the bar elevates the gaming experience to another level. Every cocktail you make is a work of art, a finishing touch that complements the excitement of the game.The Brand Guardian: Your professionalism and your passion for what you do are a direct reflection of the image of excellence that we want to project.
The atmosphere is lovely and the service at the bar is great. Luis Dario very attentive
