Casino Imperial in Cali, Colombia, offers a unique casino experience, distinguishing itself from larger, more boisterous establishments. Nestled within a residential sector, this casino appeals to those who prefer a more low-key and discreet gaming environment.
One of the most notable aspects of Casino Imperial is its tranquil setting. Users consistently praise the calm and quiet atmosphere, noting that visitors are generally well-behaved, with no reported fuss or fights. This makes it an ideal spot for individuals who appreciate a less flashy and more private gaming experience. As one reviewer aptly put it, if you like "clandestine and not very flashy things" or prefer to "go unnoticed," this casino might be perfectly suited for you. The fact that you "can barely hear the noise next to the establishment" is a significant plus for its residential location.
For a casino of its nature, Casino Imperial appears to offer a decent selection of gaming options. Reviews mention a "wide variety of machines," including slot machines and poker. This suggests that despite its discreet profile, it aims to cater to different gaming preferences, providing a range of choices for its patrons.
Customer service at Casino Imperial presents a somewhat divided opinion among visitors. Some describe it as "excellent" and "esmerado" (diligent or attentive), while others find it to be merely "average" or "regular." One specific complaint highlighted a frustrating experience where a long-time player was denied a soda because they were not actively at a machine, even though they had been playing for an extended period. This points to an area where the casino could certainly improve, as customer treatment is fundamental to any business.
Casino Imperial stands out as a "nice place" with a "good atmosphere" for those seeking a less conspicuous gambling spot in Cali. Its quiet, respectful environment and decent variety of games make it an attractive option for a specific clientele. However, addressing the inconsistencies in customer service and potentially expanding its machine offerings could elevate the experience for all visitors, solidifying its reputation as a preferred local casino.
Even though this place is located in a residential sector, the behavior of the visitors to this place is very good. They don't make any fuss. They don't make fights. You can barely hear the noise next to the establishment. If you like clandestine and not very flashy things, you'll love it. I recommend coming to this place since I return and repeat is in a Residential area and therefore you will not attract much attention if you like to go unnoticed...
They need machines, customer service is average, I was playing for a long time, I stopped for a while and went to the bar to order a soda and they refused me because it wasn't in the machine, even though I was playing and they had seen me for a long time, they need to learn to treat customers better, they are the basis of their business.
It is a very nice casino with a wide variety of machines, slot machines, poker, etc. and has excellent customer service.
