Located in the vibrant city of Manizales, Colombia, Casino Broadway offers a gaming experience that garners a range of feedback from its visitors. While opinions diverge on some specific aspects, a clear theme of excellent staff interaction and service stands out, making it a notable spot for entertainment in the city.
A consistent highlight for many patrons of Casino Broadway is the outstanding service and the friendly demeanor of its staff. Visitors frequently commend the team for their attentiveness and excellent human relations. One delighted customer, new to the casino, specifically praised Joan (or Johan) for clearly explaining game methodologies, a "chubby lady" from the cleaning staff for offering a thoughtful gesture like red wine, and Mrs. Victoria for her welcoming invitation from Cartago. Other reviews consistently mention the staff as "super friendly," possessing "very good human relations," and being "very even-tempered." This level of personalized attention contributes significantly to a positive and welcoming atmosphere.
Perhaps the most compelling testament to Casino Broadway's integrity comes from a customer who accidentally left their card and money in a machine. They reported that employees promptly called them back, allowing them to retrieve their forgotten belongings. This act, described as a "great act that demonstrates the integrity of the company," fosters a strong sense of trust and security among patrons, setting a high standard for customer care.
The casino's approach to bonuses and customer loyalty receives mixed reviews. Some visitors, like Jenny R, appreciate that the "bonuses are great" and find the overall experience rewarding. However, a critical point raised by a long-time patron is the perceived favoritism in bonus distribution. This reviewer expressed disappointment over the absence of birthday bonuses for regular, everyday customers, feeling that such perks are reserved only for "high categories." They also noted a concern regarding the current manager's attentiveness to customer complaints, suggesting an area where the casino could enhance its customer relations and ensure all patrons feel equally valued, regardless of their gaming frequency.
In summary, Casino Broadway in Manizales appears to be a destination where the human element shines brightly, particularly through its dedicated, friendly, and honest staff. While the handling of customer loyalty programs and bonus distribution could be refined to ensure a more equitable experience for all, the overwhelming positive interactions and notable acts of integrity provide a strong foundation for an enjoyable and trustworthy gaming environment. Visitors seeking a casino with attentive and trustworthy personnel will likely find their experience here to be very satisfying.
I was very happy with the service. I came from another city and I finally got to know him. I really liked the attention and the customer service. A little boy named Joan explained the game methodology to me very well. A chubby lady from the bathroom gave me a delicious red wine. In addition, Mrs. Victoria attended to me and invited me from Cartago. I want to thank you because I left the card and the money in the machine and automatically the employees there called me and I returned from the door and got my money back. I had forgotten it, it wasn't much, but It was a great act that demonstrates the integrity of the company. I greatly appreciate your attention and I am very happy with the services, thank you
It is the casino where there is more preference with certain people, there is no birthday bonus and we are everyday people and you go to ask for a bonus and they never give it to you. Nothing at all because for the high categories and apart from the boss they have now is a person who is very inattentive to customer complaints, I have been here for years and I have never had a courtesy bonus, which is why I don't even use the card. They do not take it into account for a campaign
Good evening, I like this Orbla casino, the variety of machines it has and the human quality. It is a very pleasant environment.
