Casino - Automat Club CEZAR Umag Review

Casino - Automat Club CEZAR Umag, located in Lipica, Slovenia, presents a mixed bag of experiences for its visitors, according to recent reviews. While some patrons praise its atmosphere, others are significantly disappointed by the service quality.

Overall Impressions 🎲

The feedback for Casino - Automat Club CEZAR Umag is quite polarized. While some visitors describe it as a pleasant and welcoming establishment, others highlight significant issues, primarily concerning staff attitude and service. This suggests a potentially inconsistent experience for guests.

The Positives ✨

1. Familiar and Well-Attended Environment: Some patrons appreciate the atmosphere, describing it as "very familiar and well attended." This suggests a comfortable and perhaps regular clientele.
2. Nice and Quiet Ambiance: The club is noted by some for being "nice and quiet," offering a peaceful environment for gaming.
3. Potential for Winnings: One review humorously notes success, stating, "At least we got some money from him 😂😂," indicating that winning opportunities are present.

Areas for Improvement ⚠️

Several critical points emerge from negative reviews, primarily focusing on customer service and basic amenities:

1. Unsympathetic and Unmotivated Staff: The most consistent complaint revolves around the staff. Descriptions include "unsympathetic, grumpy and unmotivated." Guests have reported feeling unwelcome, citing a lack of basic greetings like "hello, please, thank you."
2. Unprofessional Behavior: Specific incidents of unprofessionalism were reported, such as staff members (the person paying out money and a waitress) "just sitting in the corner smoking" during service hours.
3. Poor Service and Amenities: One reviewer detailed an incident where they were denied sparkling water and instead given "water from the sink," only to later discover the fridge was full of sparkling water. This points to a lack of attentiveness and potentially misleading information.
4. Cigarette Smoke: Even in a positive review, "the cigarette smoke" was highlighted as "the only flaw." This indicates that indoor smoking might be an issue for those sensitive to it.

Summary

Casino - Automat Club CEZAR Umag offers a gaming experience that can be quiet and potentially rewarding for some. However, prospective visitors should be aware of the recurring complaints regarding staff attitude and service quality, which appear to be significant drawbacks. While some find the environment familiar, others have found it to be unwelcoming and unprofessional, with issues like prevalent cigarette smoke and inconsistent service impacting the overall experience.