Luckia Casino Guide and Review
Luckia Casino, situated in Zagreb, Croatia, presents itself as a destination for gaming enthusiasts. However, feedback from patrons reveals a varied experience, with opinions ranging from highly positive to deeply dissatisfied. Prospective visitors should be aware of both its strengths and reported weaknesses before placing their bets.
The Good π
- Poker Action: For those interested in poker, Luckia Casino seems to offer a solid experience. One reviewer specifically highlighted "great turnir events and cash game" and highly recommended it for these activities.
- Atmosphere & Cleanliness: While an older observation, one review mentioned the casino "Looks Nice and clean," suggesting a well-maintained environment.
- Recent Staff Impressions: A more recent review (6 months ago) provided positive feedback, stating the staff were "Welcoming to me and nice staff." This indicates a potential improvement or inconsistency in customer service.
Areas for Improvement π
- Customer Service & Issue Resolution: This appears to be a significant pain point for some visitors. One particularly strong negative review detailed a distressing incident where a customer was allegedly treated "like a liar and dirty gambler" by staff, including a "cheef," after reporting a game malfunction. The staff reportedly denied the player was even on the machine, with "no record," despite the presence of cameras. This reviewer felt like "scums" and advised others to "spend your money where there's no fawl play and staff treats you like a payin' customer." This suggests a severe lack of empathy and professionalism in handling disputes.
- Poker Dealer Fairness: While the poker games themselves might be good, one reviewer noted that "poker dealers ste prefering some local players... They act rude." This raises concerns about fairness and a potentially unwelcoming environment for non-local players.
- Pricing & Ambiance: An older review pointed out "Expensive drinks" and that there was "Nobody there," suggesting a lack of vibrancy or atmosphere, which could be off-putting for those looking for a lively casino experience.
Final Thoughts π‘
Luckia Casino in Zagreb offers appealing aspects, particularly for poker players looking for tournaments and cash games. The recent positive comment about welcoming staff is encouraging. However, the recurring theme of unsatisfactory customer service, particularly concerning fairness and handling of game disputes, is a major red flag.
While some find the staff welcoming and the poker scene strong, others have had very negative experiences, feeling disrespected and treated unfairly. Potential visitors should weigh these factors, especially if they anticipate needing staff assistance or value a consistently professional and fair environment. There are suggestions from some reviewers that "There are better and PROFESSIONAL casinos on town" if customer service and fairness are top priorities.
Not my account but had to write. Staff treated me like a liar and dirty gambler..(don't know how to describe better) because i asked why game didn't pay when it had to be win. Their cheef, opened machine and looked me in the eyes tellin' me i wasn't playing that game!? It has no record, "immposible".. Yep, thats why i called to tell that something isn't right, not to collect. So, do you always treat new guests like scums, especially because there's cameras there.. Would i call her if it wasn't truth? Not even sorry, smile, so be smart and spend your money where there's no fawl play and staff treats you like a payin' customer. If i was her boss she would be finding new job, not with people. Being carefull isn't enough, rather burn your money, they treated me like s*it although i was calm and just wanted to give them head's up. Never again, thank you.Brigita LoliΔ is my name.
Looks Nice and clean. But poker dealers ste prefering some local players... They act rude and trust me i wouldnt recommend thiss place. There are better and PROFESSIONAL casinos on town.
