Located in North Nicosia (Lefkoşa), Cyprus, Hotel Casino Mercure positions itself primarily as a casino destination, complemented by a range of hotel amenities. User reviews reflect a general appreciation for its offerings, highlighting both strong points in hospitality and specific areas that might benefit from refinement in the casino's guest services.
Guests frequently commend the hotel's solid foundation of services and facilities. Key highlights from reviews include:
As a central feature, the casino floor is a major draw. While general feedback on the casino itself often ranges from "OK" to "Super" or simply positive (`👍`), one detailed review brought to light a significant point regarding guest service within the gaming area.
A guest recounted a frustrating first-time experience where, as a novice player, they requested a cigarette after running out. They were reportedly told to "play first" before being given one, leading to a significant loss of concentration due to nicotine withdrawal. This incident suggests a potential area for the casino management to review its customer service policies, especially concerning basic amenities and support for all guests, including first-timers or those with specific needs, to ensure a more welcoming and uninterrupted gaming environment.
Despite the isolated negative feedback concerning a specific casino service interaction, the overall sentiment regarding Hotel Casino Mercure is largely positive. The hotel is recognized for its comprehensive amenities, including comfortable and varied room types, convenient dining, and a relaxing SPA, alongside its primary casino offering.
Recommendation: Hotel Casino Mercure is generally a well-regarded choice for individuals or groups looking for a combined hotel and casino experience in North Nicosia. While there might be opportunities for the casino's specific guest service policies (such as the reported cigarette incident) to be more accommodating, the hotel's broader services and quality receive favorable reviews.
Nice hotel▪︎high level of service;▪︎availability of different types of rooms (economy, standard, luxury, etc.); ▪︎the presence of additional furniture elements (for example, a dressing table); ▪︎bathroom in the room;▪︎restaurant, cafe on the hotel premises;▪︎working personnel - only in uniform.▪︎availability of a casino;▪︎SPAI recommend
I came to the casino for the first time, I am a novice, with the shyness of being alone, I was trying to concentrate myself on playing which game to buy a ticket or voucher or whatever. I wanted to run out of cigarettes, they did not give me a cigarette, they told me to play first, they told me to play first, my concentration was suddenly zero due to the lack of nicotone in my veins, I left the casino and the hotel and went to the grocery store to find a cigarette. Then, do not give it to those who do not play at dinner, is this what you should do to a 40-year-old cigarette addict? I incurred the wrath of the waiters who served me all the way from Tekirdag to disrupt my concentration, I'm a novice, they don't understand.
