The Savoy Ottoman Palace & Casino, located in North Nicosia (Lefkoşa), Cyprus, positions itself as a luxurious destination. However, recent guest feedback paints a decidedly mixed picture, with experiences ranging from highly praised luxury to significant disappointments. While the establishment primarily functions as a casino, its identity as a "Palace" hotel means its overall hospitality aspects are also under scrutiny.
The Casino Experience 🎰
For those primarily interested in the casino, there have been some reported improvements. One guest noted positive changes in the restaurant and machines part of the casino under what appears to be new management, referred to as "Chamada." This suggests an effort to enhance the gaming and dining facilities within the casino itself.
However, a significant point of contention revolves around the staff uniforms. A particularly strong review criticized the "horrible outfits" provided to female staff, describing them as "extremely short" to the point of being "unprofessional" and "disgusting," implying a cheapening of the establishment's image. This raises questions about the professional atmosphere and respect for staff.
The Hotel Experience: Highs & Lows 🏨
As a combined hotel and casino, the Savoy Ottoman Palace faces varied opinions on its accommodation and amenities.
The Highs ✨
One enthusiastic guest described their stay as "unforgettable," highlighting a "magical ambiance" and a "welcoming atmosphere." Key positive aspects included:
- Attentive Staff: Praised for "warm smiles," "promptness," and "genuine care."
- Room Comfort: Described as a "haven of comfort" with "plush bedding."
- Culinary Journey: The hotel's restaurant was lauded for its "masterpiece" dishes and "passion for excellence."
This review suggests that, at its best, the Savoy Ottoman Palace can deliver a truly luxurious and satisfying experience.
The Lows 📉
Conversely, other guests expressed considerable disappointment, particularly regarding the hotel's perceived star rating and upkeep:
- Cleanliness & Upkeep: Reports of the place being "dirty everywhere," with "worn out" furniture.
- Smoke Smell: A significant complaint about "common areas smell of smoke," which can be a major deterrent for non-smokers.
- Breakfast: Described as "disappointing."
- Star Rating Discrepancy: One guest firmly stated it's "definitely not worth 4 stars," suggesting it's "at best, a 3-star hotel, and only if they clean it up."
Guest Policies & Service 🚶♀️
A notable issue for some visitors has been the establishment's strict dress code, particularly concerning shorts. One guest was denied entry for wearing shorts, which they found "strange for a place so hot," leading them to choose a competitor, Rocks Hotel and Casino, which was described as "very friendly" and without such dress code problems. This suggests a potentially "unfriendly place" for those not adhering to unstated or strictly enforced policies, impacting accessibility and customer satisfaction.
Conclusion ⚖️
The Savoy Ottoman Palace & Casino presents a complex profile. On one hand, it has the potential to offer a luxurious and comfortable stay with excellent dining and gaming improvements. On the other hand, it is plagued by significant concerns regarding cleanliness, pervasive smoke, outdated furnishings, and controversial staff uniform choices. The strict dress code for guests also stands out as a point of friction.
Prospective visitors should be aware of these contrasting experiences. While the casino machines and restaurant may have seen upgrades, the overall hotel experience seems inconsistent. It is advisable to consider these points, especially the cleanliness, smoke policy, and dress code, before planning a visit to the Savoy Ottoman Palace & Casino.
Today at the park, I saw something very concerning. They had placed a goat in the same enclosure as the peacocks, and I witnessed the goat tearing off and eating a peacock’s tail with my own eyes. It was truly heartbreaking to see. I don’t know who is responsible for managing the park, but urgent action is needed — the goat must be removed from the peacock enclosure immediately.
When there was savoy casino professional outfit of female stuff was on point. Now when chamada came it, it did its improvements in restaurant and machines part but why did you gave female workers these horrible outfits? When a controller sits we can see her panties, this how short of dresses’ skirts you gave them. Do you try to sell their bodies? Anyway, it looks disgusting, I don’t want to see anybody’s underwear, the skirts of female waitresses, workers and other stuff is extremely short. It looks cheap af and unprofessional. Hope you will give poor females an appropriate outfits.
Very unfriendly place, will not allow you in with shorts on, which is strange for a place so hot. Went to Rocks hotel and casino instead. No problem there and very friendly.
I absolutely do not recommend this hotel. It’s definitely not worth 4 stars – at best, it’s a 3-star hotel, and only if they clean it up. The place is dirty everywhere, common areas smell of smoke, and the furniture is worn out. The breakfast is disappointing as well.
From the moment I stepped into the hotel, I was enveloped in a sense of euphoria that set the tone for my entire stay. The ambiance was nothing short of magical, a welcoming atmosphere that immediately made me feel at home.The staff's attentiveness and warm smiles were the perfect complement to the surroundings. Every request was met with promptness and genuine care, making me feel like a valued guest at every turn. The room itself was a haven of comfort, with plush bedding ensuring a restful and rejuvenating experience.Dining at the hotel's restaurant was a culinary journey that delighted my senses. Each dish was a masterpiece, bursting with flavors that left me in awe. The attention to detail and the passion for excellence were evident in every bite.In conclusion, my stay at this hotel was an unforgettable experience that left me feeling euphoric and thoroughly satisfied. I highly recommend it to anyone seeking a perfect blend of luxury, comfort, exceptional service and an unforgettable experience.