Located in North Nicosia (Lefkoşa), Cyprus, the Grand Pasha Hotel & Casino positions itself as a destination for leisure and gaming. However, recent guest experiences paint a picture of significant inconsistencies, particularly within its primary offering: the casino. Prospective visitors should approach with tempered expectations, especially if their main draw is the gaming floor or expect consistently high service standards.
For a venue whose primary identity is a casino, the feedback from patrons is overwhelmingly negative, describing an "awful experience." Key areas of concern include:
The hotel side of Grand Pasha receives a more varied assessment, revealing both positive aspects and areas needing improvement:
The food and beverage service at Grand Pasha exhibits similar inconsistencies:
Perhaps the most polarizing aspect of Grand Pasha is its customer service, which ranges from highly praised to severely criticized:
The hotel's location garners mixed opinions. While one review praises it as a "perfect location," another points out that it's "not really close to anything," implying a reliance on taxis for getting around. From a value perspective, considering the array of issues reported, at least one guest explicitly stated, "For the money you pay I Do not recommend this place at all."
The Grand Pasha Hotel & Casino appears to be a property facing challenges in maintaining consistent standards across its operations. While elements like hotel rooms and spa facilities are appreciated by some, the significant negative feedback concerning the casino's cleanliness, perceived fairness, and particularly the highly inconsistent customer service, suggest a stay here comes with considerable caveats. If a top-tier casino experience or seamless service is a priority, potential visitors may wish to explore other options in North Nicosia. For a general hotel stay, be prepared for facilities that show their age and potentially frustrating service encounters.
Awful experience! We, a group of six, went to Grand Pasha Casino and ended up losing all our money in 10 minutes. The machines are set in a way that you cannot win more 200 tl. Chairs are disgustingly dirty, the gaming machines are also dirty, they do not have enough staff to help. The restaurant is empty all the time and whatever drink you ask for they do not have! It was our first and last experience. If you want to go to a casino to enjoy your time, I’d say stay away from Grand pasha casino.
Not too bad, but let's just say we all have stayed at better places before. Facilities are very old, shower/tv/lights... But the amenities are quite nice actually. Relatively clean, but still you can see here and there is being forgotten. Not all service staff can speak English, but everyone is very kind and nice. Breakfast is pretty okay, Turkish style only though, and kinda repetitive if you stay here several days in a row. Not really close to anything, so it's better to take taxi when move around. Overall acceptable experience!
Everything about the hotel room and spa was very beautiful and clean and the restaurant next to the pool the guys were amazing they provided excellent service especially one guy he knows very good English he came to my room after to bring me dessert he's service was great but 2 things didn’t like.1-The woman at the reception she could be better her way of talking to people was like she just want u to get out of there on my check out i had bill to pay from the restaurant i knew about it so i went to check out i told her im here to check out and she told me go sit and i will call u to come here as soon as we check the bar in the room the way she said it was very rude i didn't like it.2. I went to the spa me and my partner and we wanted to do massage they take so long to talk to u and i had to make every question 2 times because they was focused on them telephone 2 womans there one with the tattoos blonde and another one woman was with her and they was talking in Turkish in front of me after im asking something i didn't like it because i didn't know if they were talking about something bad about me.Im from iraq i travel a lot and never seen for such quality of 5 stars hotel to have they kind of service.
My wife and I spent 2 nights here for our very first visit to Cyprus and basically the Customer Service was non existent, if you want to get a drink or food be prepared to be ignored.Don't expect manners, or a smile from the staff.The Casino is smokey and dirty.The Buffet breakfast is typically Turkish and had a few decent options with lots of bread, but beware of everyone fondling the bread.For the money you pay I Do not recommend this place at all.
Old but gold ✨in a perfect location,friendly host and professional service.