Located near Brno, Hotel Atlantis, a.s. is officially categorized as a casino, but guest reviews consistently highlight its strengths as a tranquil hotel with exceptional spa and wellness facilities, and highly praised dining. While the casino aspect receives no mention in recent feedback, the hotel itself stands out for its serene setting and impressive amenities, making it a popular choice for those seeking relaxation and quality service.
The overwhelming majority of feedback for Hotel Atlantis points to several standout features that contribute to a highly positive guest experience:
The hotel's wellness area is frequently lauded as a major highlight. Guests describe it as very new and renovated, offering a comprehensive "sauna world" experience. This includes four Finnish saunas, a steam room, a salt cave, and numerous cooling pools. The access to wellness is often included as part of the stay, providing excellent value. Reviewers consistently recommend the hotel for a wellness or sauna stay, emphasizing the very good price-quality ratio considering the facilities.
The hotel's kitchen and breakfast service receive effusive praise. Guests mention a good breakfast with a large variety of choices. The dinner experience is described as "absolutely excellent dishes" with "amazing execution," earning ratings of "5 stars plus." The quality of food and the culinary effort are deeply appreciated, often noted as significantly enhancing the overall stay.
Many reviews commend the hotel staff for their professionalism and attentiveness. Guests felt like "VIPs" due to the incredibly attentive and impeccable service. The staff's dedication contributes to a welcoming and pleasant atmosphere throughout the hotel.
The hotel is consistently described as clean and immaculate. Its location, a "bit off main roads" but still very close to Brno and a lake, contributes to a quiet and tranquil escape, making it ideal for those seeking peace and relaxation.
While the positives are strong, some guests have pointed out specific aspects that could be enhanced:
One recurring concern for regular wellness visitors was the inconsistency and occasional unwelcoming nature of the wellness reception staff. While one update noted an improvement after a review, previous experiences included staff being "annoyed" and making guests feel like a "disturbing factor." Issues with club card loading times and reluctance to address minor discrepancies (like overtime charges) were also mentioned.
A significant point of frustration for some hotel guests was the difficulty in booking spa treatments, specifically massages. Guests reported being told they needed to book at least three days in advance, even when booking their hotel stay weeks ahead. This issue, where external customers seem to have priority, led to disappointment and a feeling that the hotel's spa services are not adequately tailored for hotel guests, hindering the "spa hotel" experience.
Several guests noted that the room decor felt somewhat outdated, although bathrooms were generally more modern. Specific feedback included a lack of a kettle (considered a basic amenity by some) and a significant lack of soundproofing, leading to guests hearing everything happening outside their room. The comfort of the sofa-bed was also mentioned as not ideal in some instances.
Hotel Atlantis, a.s. appears to be a highly regarded destination for guests prioritizing a relaxing wellness experience and exceptional dining. Its newly renovated spa facilities and the quality of its kitchen are undeniable draws, complemented by generally attentive staff. While the "casino" aspect is not a feature highlighted by guests, the hotel's appeal lies firmly in its hospitality and leisure amenities. Addressing the inconsistencies in wellness reception and improving spa booking logistics for hotel guests, alongside minor room updates, could elevate an already strong offering to an even more exceptional level.
nice hotel with spa and welness a bit of main roads but still very close to brno and lake. good breakfast with large variety of choises. the welness with access beeing part of the stay is very new, the sauna “world” area is really nice and renovated with 4 finish saunas, steam, salt cave and many cooling pools. recomended for welness sauna stay. considering the welness area, very good price quality ratio.
I will rate only wellness. We go here regularly for pleasant experience. But every visit there's different reception service. But what is common to 90% of this reception service is that you don't feel welcomed, stuff is annoyed and looks at you like on a disturbing factor. Putting money to club card takes very long. No wish to accept issues on their side too. Example: 2 people came together and passed gates together. One had to pay for extra minutes, and another one not. However we left in time as we planned it. The lady didn't want to understand that it's impossible to have overtime on one. She made face that she doesn't know. Management, please take care about reception service, they are your face, they should welcome people and leave nice feeling whet you leave. Not this unpleasant experience almost all the time.Update: visited after this review, and reception service was really nice. Thanks for listening to your clients!
Great attentive staff, clean hotel and a great spa, nice selection at breakfast. But right after the check-in going to the spa and asking to reserve a massage, were told we needed to book at least 3 days ahead. Therefore not a spa hotel as they must allow external customers without priority to book for th hotel customers. There is a quick fix, notifying hotel guests about slots filling in prior to their arrival so they have ability to book a massage. How annoying... Good problem to have not enough masseurs. We travel a lot, but hasn't came across this situation in abroad. This is not how you upsell services is it? I didn't book last minute but many weeks ahead.Have to mention the excellent kitchen and service we had during the weekend. Absolutely excellent dishes, amazing execution. Well well done!, (if the kitchen wasn't so good my review would be much worse overall ). Some guests can't truly understand the level of standard going to the food, kitchen itself 5 stars plus ! Thank you!!! Well appreciate your hard workRooms lack any sort of sound proofing, you hear everything. No kettle ( basic), room decor needs a true designer work.Kitchen 5*+++Rooms 4*Spa facilities 5*Spa logistics upsetting !
This hotel exceeded all expectations! From the adorable rooms to the impeccable service, every detail was perfect. The staff was incredibly attentive, making us feel like VIPs throughout our stay. The dining was top-notch, with delicious food that made every meal memorable. The entire property was immaculate, offering a tranquil escape. Highly recommend for anyone looking for a truly exceptional stay!
A comfortable hotel in a quiet location with a beautiful pool view. Fantastic breakfast and even more phenomenal sauna experience.The room decor was somewhat outdated, although the bathroom was more up to date, and the sofa-bed was not the most comfortable, but we had a good night's stay, and an even better morning, with the hotel breakfast and the sauna.I'm excited to come back again in the future, and am already planning my next trip!