Rebuy Stars Casino OAZA Kladno, located in Kladno (a town near Prague, Czech Republic), presents a mixed bag of experiences for its visitors. While some aspects are highly praised, notable concerns regarding staff conduct and initial entry procedures have been raised by patrons.
Visitors frequently commend several positive attributes of Rebuy Stars Casino OAZA Kladno:
Despite the positives, several critical issues have been highlighted that could significantly impact a visitor's experience:
A particularly egregious incident involved a "Pit Boss" exhibiting unprofessional and openly offensive behavior towards guests at a live roulette table. Reported comments such as "I wouldn't let these in here" and "they're just jerks" created an embarrassing and highly unpleasant situation. This was noted as not being an isolated incident, severely impacting the visitor's perception and leading to a strong recommendation against revisiting.
Beyond isolated incidents of rudeness, a general "lack of interest from the staff" has been observed. This indifferent approach to customers is seen as detrimental, particularly when compared to competitors who offer a more attentive and appreciative service.
Rebuy Stars Casino OAZA Kladno offers a decent gaming environment with a good selection of machines and a strong poker scene. However, the experience can be significantly marred by staff professionalism and attitude, particularly the alleged behavior of a "Pit Boss" and a general lack of customer engagement. While some find the overall experience "ok" once inside, potential visitors should be aware of the reported issues with initial registration and, more importantly, the potential for encountering unhelpful or even rude staff. If management addresses these customer service concerns, especially the severe incidents reported, the casino has the potential to provide a consistently positive experience.
Nothing particularly special, perhaps a bit lengthy registration process on the first visit. But everything is ok inside.
One day I came to have fun playing live roulette with my friends, and as soon as we came to the table and asked the dealer for change money for chips, Mr. Pit Boss said "Well, I wouldn't let these in here" my colleague just looked at him and didn't know what to answer, not to mention it was an embarrassing situation. Next, our Mr. Pit Boss continued "they should play it safe, they're just jerks"…..I absolutely do not understand his behavior, people go there to have fun and not to listen to this kind of crap…Unfortunately, this was not his first behavior, so it made me write this review and complain to the Rey Buy HQ.After this day, I don't even smell Rey Buy Kladno anymore, I wish Mr. Pit Boss a wonderful Christmas :)PS: like the bigger one, black hair a little grey, around 40... so you know who to watch out for
The environment is pleasant but the lack of interest from the staff is terrible, I don't know what kind of disco they want if they are not interested in customers. The competition has a completely different approach where the disco deserves it.
