Located at Dresdner Str. 45 in Teplice, the Cash Casino Freital presents a varied experience for its visitors, as reflected in recent guest feedback. While some patrons find comfort and good service, others point to significant concerns regarding staff attentiveness, cleanliness, and the overall gaming environment.
Reviews for Cash Casino Freital paint a picture of differing opinions. One highly positive, though brief, review simply described the experience as "Easy." Another recent five-star rating praised the casino for its excellent service and a general feeling of comfort, with the reviewer expressing a strong desire to return. However, a significant portion of feedback highlights areas that could benefit from considerable improvement, leading to lower ratings and disengagement from some long-time patrons.
For some, Cash Casino Freital remains a welcoming spot. Visitors like Ali Shik reported feeling "comfortable" and receiving "Best service," indicating that positive interactions with staff are indeed possible and appreciated by some clientele. This suggests that when the service is on point, it significantly enhances the guest experience.
A closer look at the critical reviews reveals several recurring issues that negatively impact the casino's reputation:
A prominent complaint revolves around staff attentiveness. One disgruntled guest lamented that an employee was observed "mak[ing] video calls instead of taking care of the guests." This sentiment is further exacerbated by nostalgic comments from long-time patrons who recall a time when "old employees" like "Neumi" cared for guests "with heart," suggesting a perceived decline in service quality and dedication among the current team.
The casino's environment, particularly the smoking area, has been a source of discomfort. One reviewer vividly described the air in the smoking section as "stuffy" and "like a sauna," suspecting a defective ventilation system. Compounding this, another review directly stated that "The Spielo [arcade] is really dirty," pointing to general cleanliness issues that detract from the overall ambiance.
For some long-term visitors, the casino seems to have lost its former appeal. Comments suggest a shift from a "varied and exciting" gambling den to a more monotonous environment. One particularly harsh review claimed the place was suitable for those who "want to gamble away the rent with addicts," hinting at concerns over the clientele and the perceived lack of responsible gaming atmosphere. This sentiment highlights a desire for the casino to recapture its previous vibrant and diverse offering.
Cash Casino Freital offers a contrasting experience, with some guests enjoying good service and comfort, while others are significantly deterred by issues concerning staff professionalism, cleanliness, and the overall atmosphere. For the casino to consistently provide a positive experience, addressing the ventilation in smoking areas, ensuring higher standards of cleanliness, and refocusing on attentive guest service, perhaps by drawing inspiration from past positive employee interactions, could be crucial steps. Prospective visitors should be aware of these mixed reviews when planning their visit.
Even 1 star is too much, but you have to. What happened to the arcade, one employee prefers to make video calls instead of taking care of the guests, you are really dirty, where are the old employees? Neumi, for example, she has herself caring for the guests with heart. I don't come anymore and neither do many of my friends.
Stuffy air in the smoking area on August 18th. Smoking vent appears to be a defect. The shop had similarities to a sauna area back there.
I always feel comfortable in the casino - I receive excellent service and would be happy to come back. Don't let anyone fool you, you're ok
Anyone who wants to gamble away the rent with addicts and 5 plums is in good hands.There were times when a gambling den was still varied and exciting!
