Löwen Play, located in Teplice, Czech Republic, operates as a casino, offering a range of gaming options. User reviews for this establishment present a somewhat contradictory picture, highlighting both commendable aspects and significant areas for improvement. Visitors' experiences vary widely, suggesting that your visit could be hit or miss.
On the positive side, several patrons have praised Löwen Play for its overall ambiance and operational standards. One reviewer specifically highlighted a "very friendly staff" and commended the "clean machines" and "decent atmosphere." The cleanliness extends to the facilities, with "clean toilets" also receiving a mention. For those looking for a comfortable gaming environment, the availability of "good warm drinks" with "lots to choose from" adds to the appeal.
Furthermore, some players have had favorable experiences regarding the gaming itself, noting that it's a "great casino" where "you can win money" and that it "is not designed to take everything." This perception of fair play is a significant draw for any casino.
However, the positive feedback is strongly contrasted by multiple negative accounts, primarily focusing on customer service and operational reliability. A recurring theme is the issue of "unfriendly staff," with one specific complaint mentioning an "unfriendly employee" causing problems and an "unfriendly reception" in general.
Another critical point of contention revolves around the casino's opening hours. One frustrated visitor reported finding "closed doors at half past 1" despite advertised hours indicating the establishment was open until 2 AM. Such inconsistencies can be highly disruptive for patrons planning their visits.
Additionally, concerns about machine availability and internal policies have been raised. One review noted "only 1 machine free as double use is permitted," which suggests potential overcrowding or a policy that might not be popular with all guests, leading to a frustrating first impression.
Löwen Play in Teplice appears to be a casino with potential, offering a clean environment and friendly service when it's at its best, alongside the possibility of winning. However, the frequent complaints regarding staff unfriendliness, unreliable opening hours, and specific gaming floor policies suggest significant inconsistencies in the customer experience. Prospective visitors should be aware of these potential downsides and consider their expectations accordingly. While some may find it a recommended spot for gaming, others might encounter frustrating operational or service issues.
Very friendly staff, clean machines, decent atmosphere, clean toilets and good warm drinks, lots to choose from, this arcade is recommended
If you stand in front of closed doors at half past 1, it's not so cool even though it says it's open until 2
Very unfriendly employee...a blonde lady causes problems in every mall...not recommended (what business people are like).😡
Great casino, I come here often, you can win money, it is not designed to take everything... I recommend it
Unfriendly reception, only 1 machine free as double use is permitted. First attempt, never again