Crockfords Cairo, located in Giza, Egypt, is primarily known as a casino aiming to offer a premium gambling experience. However, a closer look at recent visitor feedback reveals a pattern of significant concerns that prospective patrons should be aware of before planning a visit.
The majority of recent reviews for Crockfords Cairo point to several critical areas of dissatisfaction, heavily impacting the overall visitor experience.
A recurring complaint pertains to the casino's entry rules, which appear to be inconsistently applied or not clearly communicated. One visitor reported being denied entry specifically for wearing Crocs, a common casual footwear choice, leading to strong frustration and the perception of "criminal" behavior on the casino's part. This suggests a very rigid, perhaps unadvertised, dress code. Even more concerning are claims that certain nationalities are not permitted entry, with South Africans explicitly mentioned as an example. Reviewers emphasize that such significant restrictions should be prominently displayed on the casino's official website to prevent wasted trips and disappointment.
Several patrons have reported highly negative interactions with the casino staff, particularly at reception. One reviewer described a receptionist named "Maha" as "very rude" and not fitting for a 5-star establishment. The staff's response, dismissing the customer's professional status by stating "a bank is different than a gambling place," was seen as highly unprofessional and disappointing, indicating a lack of basic customer service etiquette.
One review vaguely expressed dissatisfaction with "Caicos that use cam for black jack." While the phrasing is unclear, this could potentially refer to the use of surveillance cameras during games or automated card shufflers/dealers, which some players might find unsettling or indicative of a less traditional, or perhaps less transparent, gaming environment. This suggests a potential area of concern for those who value traditional table game interactions.
Amidst the largely negative feedback, a single recent 5-star review simply stated "Looks promising." This brief comment provides little detail but suggests that for some, the initial aesthetic or ambiance of Crockfords Cairo might be appealing. However, this positive sentiment is an outlier and lacks specific justification, contrasting sharply with the detailed negative experiences.
Based on the compiled user reviews, Crockfords Cairo appears to suffer from significant operational issues, particularly regarding its entry policies, customer service standards, and possibly gaming transparency. While the establishment is located within a superb hotel, the casino itself seems to be a source of frustration for many due to what is perceived as arbitrary rules and unprofessional staff behavior.
Prospective visitors are strongly advised to contact Crockfords Cairo directly to confirm their exact entry requirements, including dress code and nationality restrictions, before making a trip. Setting clear expectations beforehand may help mitigate some of the negative experiences reported by previous guests. Without substantial improvements in these key areas, Crockfords Cairo may continue to fall short of the expectations for a high-end casino.
Did not let me in cause of one single thing, cause i was wearing Crocs, what was done here is practically criminal so enjoy my balls in your mouth (note: Pic taken after we left hotel, hotel is superb, only Crockfords Cairo itself is insane, located in the hotel)
Very disappointing Maha at the recption is very rude and doesn't fir for 5 star place. I told her i am Deputy CEO for one of the biggest bank in the region and this is not a good customer service and behavior she said a bank is different than a gambling place!!!!! Very disappointing
Certain nationalities aren’t allowed to enter. This should be stated on their website. FYI South Africans
