Fenix Casino | Kohtla-Järve Guide and Review
Fenix Casino in Kohtla-Järve, Estonia, presents a varied picture based on recent visitor feedback. While some patrons laud its professional and friendly atmosphere, others highlight significant issues concerning customer service and facility cleanliness, offering a comprehensive view for prospective guests.
The Positive Side: Exceptional Staff and Amenities ✨
- Many visitors consistently praise the casino's personnel for their kindness, helpfulness, and professionalism. Staff members are frequently described as "nice and conscientious" and offering "pleasant service."
- The casino provides dedicated areas for both smokers and non-smokers, an aspect appreciated by guests seeking a comfortable environment tailored to their preferences.
Areas for Improvement: Service Hurdles and Hygiene Concerns ⚠️
- A notable point of dissatisfaction arose from an incident involving promotional coupons. One user reported being denied a promised coupon due to an alleged casino staff error, leading to wasted time and a "bad customer service" experience. Attempts to resolve the issue, including requesting camera footage, were reportedly unsuccessful. This suggests potential inconsistencies in promotional handling or customer issue resolution.
- A more concerning observation points to facility hygiene. A recent review highlighted the presence of bloody toilet paper and unavailable restrooms for extended periods, suggesting a lapse in maintenance and cleanliness standards. This feedback also includes a remark about the presence of "drugs," which, if accurate, raises broader concerns about the overall environment.
Important Advisory for Guests 🚫
One thoughtful reviewer, while positive about their own experience, issued a strong caution: "I do not advise gambling people to visit these establishments. If you don't know how to control yourself and visit such establishments, you will end up badly." This serves as a vital reminder about responsible gambling and the inherent risks associated with casino environments.
Overall Impression
Fenix Casino appears to excel in its human element, with a generally well-regarded staff. However, potential visitors should be aware of past issues related to service consistency and cleanliness. As with any gambling establishment, personal responsibility and self-control are paramount for a positive experience.
Kind, helpful, professional staff. There are areas for smokers and non-smokers. Overall good. But I do not advise gambling people to visit these establishments. If you don't know how to control yourself and visit such establishments, you will end up badly.
I was extremely dissatisfied with the level of service at this casino on February 7th. On February 5, after 22.00, I was given a promotional coupon “5 for 10”, then I was given a card for the coupon “10 for 20”. As a result, I was not given a second coupon, citing the fact that 05.02. I was supposedly not registered somewhere. And so that I come to deal with their colleagues 09.02. As a result, I wasted my time and was denied service due to a mistake by the casino staff. The impression is spoiled, and so is the mood. I was very dissatisfied. P.S. Despite the fact that I named the exact time when it was 05.02. I asked to see the cameras, but they said they couldn’t. Or don't they? Customer service is bad.
Terrible drugs understand everything well, they know it 05.15.2024. the toilet paper was covered in blood, I turned to her and said please change the toilets, the toilets are busy for 30 minutes and please pay attention to where to go.
