Fenix Casino in Kohtla-Järve, Estonia, presents a varied picture based on recent visitor feedback. While some patrons laud its professional and friendly atmosphere, others highlight significant issues concerning customer service and facility cleanliness, offering a comprehensive view for prospective guests.
One thoughtful reviewer, while positive about their own experience, issued a strong caution: "I do not advise gambling people to visit these establishments. If you don't know how to control yourself and visit such establishments, you will end up badly." This serves as a vital reminder about responsible gambling and the inherent risks associated with casino environments.
Fenix Casino appears to excel in its human element, with a generally well-regarded staff. However, potential visitors should be aware of past issues related to service consistency and cleanliness. As with any gambling establishment, personal responsibility and self-control are paramount for a positive experience.
Kind, helpful, professional staff. There are areas for smokers and non-smokers. Overall good. But I do not advise gambling people to visit these establishments. If you don't know how to control yourself and visit such establishments, you will end up badly.
I was extremely dissatisfied with the level of service at this casino on February 7th. On February 5, after 22.00, I was given a promotional coupon “5 for 10”, then I was given a card for the coupon “10 for 20”. As a result, I was not given a second coupon, citing the fact that 05.02. I was supposedly not registered somewhere. And so that I come to deal with their colleagues 09.02. As a result, I wasted my time and was denied service due to a mistake by the casino staff. The impression is spoiled, and so is the mood. I was very dissatisfied. P.S. Despite the fact that I named the exact time when it was 05.02. I asked to see the cameras, but they said they couldn’t. Or don't they? Customer service is bad.
Terrible drugs understand everything well, they know it 05.15.2024. the toilet paper was covered in blood, I turned to her and said please change the toilets, the toilets are busy for 30 minutes and please pay attention to where to go.
