Fenix Casino, located near Balti Jaam in Tallinn, Estonia, presents a starkly divided customer experience based on recent reviews. While some visitors have had positive, albeit brief, interactions, others report deeply troubling incidents concerning safety, customer service, and fairness of play.
Given the severe nature of the negative feedback, particularly the detailed account of alleged physical assault, delayed staff intervention, and unfair banning, as well as claims of rigged games and withheld payouts, potential visitors should exercise extreme caution. While there are a few generic positive remarks, they are overshadowed by the serious concerns raised by other customers regarding safety, staff conduct, and the integrity of the gaming experience. It is crucial for Fenix Casino to address these issues to ensure a safe and fair environment for its patrons.
I was banned for a whole year just for being physically attacked. Yes, that's how it is! Everything was fine the whole time, but when I was attacked and the officials went to do things, then a notice of the ban came. Allegedly with the reason that "there were already problems before." Why didn't you ban me earlier then? And they also claimed that "I was filming and you're not allowed to film." Insanely unfair employees, because I personally went to one shift to tell how a woman was filming me, and it was also seen on the camera. They shrugged!! The woman continued playing! But now that I was beaten and mocked (by a drunken woman), I'm getting a ban for filming!It would have been more humane to report it, but it was reported three weeks later and in another casino - there wasn't even a written response! Can a person be happy after making such unfair decisions? The manager seemed very pleased and happy. I get beaten up in your casino because your employees didn't intervene in the taunts for 15 minutes - then maybe, right. But if I filmed to defend myself, a one-year ban should be added. You should compensate me for the injustice and pay me compensation, not ban me, really! Throughout the entire conflict, this matter was looked at from the side, finally intervened when it got physical. Also, a young man cursed at me in your casino, nothing was done to him!Why do you choose who gets punished - and who for actions that haven't been committed yet! I was always sober, I didn't curse at anyone myself, and I'm the one to blame for everything?Is this fair and normal? If you claim that I filmed, then I was filmed too. What did you employees do? Nothing. If I dare to say directly that your employee is a failure, then that's all for it? I would never trust an employee who bullies a customer and employees who don't intervene in violence. I don't recommend going.
These places have gone down, I went, I put in 20âŦ and none. I won't win, they have a campaign that money for us wins for them and the place went to the bottom, full of sense, I won 500âŦ once and it was not paid out, it was claimed that I had achieved it by fraud, but then I bit through that it is a place that cheats customers
