Novoloto OÜ is a casino located in Tallinn, Estonia. Based on user feedback, the experiences reported by visitors and online players present a mixed, yet often concerning, picture. While some users describe the place as "nice" or "not bad," more detailed accounts highlight significant issues, particularly regarding financial transactions and customer service.
The available reviews show a polarized view: two users rated the casino with a perfect 5 stars, while two others gave it the lowest possible rating of 1 star. One 5-star review also came from an individual identifying it as their workplace, which may influence its objectivity. The brevity of the positive comments contrasts sharply with the detailed grievances shared by those with negative experiences.
Users have briefly described Novoloto OÜ as a "Nice place" and "Not bad." These comments suggest a generally acceptable atmosphere or physical setup for some visitors. However, they lack specific details about what makes the experience positive, such as game variety, staff friendliness, or facility quality.
One user reported a highly frustrating incident involving a bonus. After winning a substantial amount (40€ 20€) from a 5€ bonus, approximately 30€ was suddenly debited from their account without prior notification. The user had to proactively contact the casino to inquire about the discrepancy. Novoloto OÜ attributed the issue to "IT problems" but failed to return the funds promptly. The user specifically noted that waiting "4 days isn't fast" for a resolution, leading to a "bad experience" and speculation about the casino's financial standing. This raises serious questions about the casino's fund management and accountability.
Multiple negative reviews point to severe deficiencies in customer support. One user, referring to the online casino fenixbet.ee (potentially operated by or associated with Novoloto OÜ), found the site to contain "full of misinformation" with discrepancies between Russian and Estonian language versions. Crucially, while support claims to be available, the user stated it was virtually "impossible to contact" them. This inability to reach support, especially when dealing with financial or informational issues, is a major red flag for prospective players.
The specific mention of "fenixbet.ee" being a "very terrible online casino" highlights potential problems with Novoloto OÜ's digital offerings. Issues like misinformation and inaccessible support on their online platform can lead to significant frustration and distrust, advising others to "refrain from this 'casino'" to "value your nerves."
While Novoloto OÜ has received some positive, albeit vague, feedback, the detailed negative reviews paint a concerning picture. Prospective players should be cautious, especially regarding the casino's handling of funds, responsiveness of customer support, and the reliability of its online platforms. The documented instances of money being debited without notice and difficulties in contacting support suggest a need for significant improvement in these critical areas. For those considering Novoloto OÜ, it would be wise to proceed with caution and be aware of the potential for frustrating experiences related to financial transactions and customer service.
Got bonus from them 5€. Won 40€ +20€ etc.. suddenly they took little bit over 30€ from my account . They didnt tell me that there was a mistake,i had to write them and ask whats going on. Got answer maybe it was next day that they had some IT problems. Over 4 days and casino cant give me my 30+€ back.. maybe they are short of money.😮. Overall,bad experience and i wouldnt write that review here if they got it fixed fast like they told me.. 4+ days isnt fast. Good luck people👍
Very terrible online casino fenixbet.ee! I DO NOT RECOMMEND! The site is full of misinformation, Russian is one thing, Estonian is another!! support writes - If you have any questions, feel free to contact us! . BUT IT WOULD BE POSSIBLE TO DO IT :) !! If you value your nerves, I advise you to refrain from this “casino”
