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Spielhalle Merzig Review

FranceAmnéville
3.8
18 reviews
Im Wäldchen 2, 66663 Merzig, Germany
+49 171 1155087
Website
10:00 - 04:00
Hours
Monday
10:00 – 04:00
Tuesday
10:00 – 04:00
Wednesday
10:00 – 04:00
Thursday
10:00 – 04:00
Friday
10:00 – 04:00
Saturday
10:00 – 04:00
Sunday
10:00 – 04:00
Play Online
Spielhalle Merzig

Located in Amnéville, Spielhalle Merzig is primarily categorized as a casino, offering a space for entertainment and gaming. Reviews for this establishment paint a rather contrasting picture, with some visitors praising aspects of their experience, while others express significant disappointment, particularly concerning service and staff professionalism.

The Positives ✨

One recent review highlights a very enjoyable experience, emphasizing great service and a generally clean environment. Patrons who had a positive visit found the venue to be a pleasant place for entertainment and reported having "fun playing." This suggests that for some, Spielhalle Merzig delivers on its promise of an enjoyable gaming atmosphere.

Concerns and Criticisms 👎

Despite the positive feedback, several reviews raise significant concerns, primarily revolving around staff conduct and overall service quality. Recurring themes of dissatisfaction include:

  1. Inconsistent and Poor Service: Multiple visitors described the service as "very bad" or stated that staff members "don't feel like serving drinks." One particularly detailed review mentions a rude receptionist who did not respond to polite interactions, leading to a decision by the patrons to stop visiting.
  2. Unprofessional Staff Behavior: Serious allegations of unprofessionalism have been made. These include staff reportedly not adhering to venue rules (e.g., not wearing masks while guests were required to), showing favoritism (an employee letting their girlfriend gamble and hanging out with her instead of working), and engaging in disruptive behavior such as playing loud music.
  3. Disruptive Atmosphere: The issue of loud music played by staff members was noted as being disruptive to the gaming experience, leading some guests to leave earlier than planned.
  4. Perception of Poor Winning Odds: One reviewer, while acknowledging good service, specifically mentioned that the "odds of winning poor" and that they "used to be better," suggesting a decline in perceived payout rates over time.

Overall Impression

Spielhalle Merzig appears to have the potential to offer an enjoyable gaming experience, as evidenced by its positive attributes of cleanliness and a fun playing environment for some. However, the numerous and detailed negative reviews, especially regarding staff conduct and inconsistent service, suggest significant areas for improvement. Visitors considering a trip to Spielhalle Merzig should be aware of these mixed experiences, with the hope that management addresses the reported issues to ensure a consistently positive and professional atmosphere for all guests.

daniel schreiner
daniel schreiner

I really enjoy being there. Service is great, clean, and you can also have fun playing 👍👍👍👍

December 2024
unal seyidxan
unal seyidxan

I pay attention to boss🙏🙏I'm not satisfied 😿😿I came with my friends to France to play quietly frankly I disappointed the person at reception I appreciated he doesn't like French and she She plays the role of boss When they serve us the cafes told us thank you she doesn't even respond Just because of her we stop coming to your place😞😞

February 2022
Berthold Kindt
Berthold Kindt

Ganz schlechter Service

December 2024
Christophe Schmit
Christophe Schmit

Do whatever you want, run around without a face mask but guests have to wear it, and mom doesn't feel like serving drinks and an employee lets his girlfriend gamble and just hangs out with her, who doesn't have to wear a face mask and at half past three the door was open a meter, where everyone could get in and the employee was listening to loud music outside with his girlfriend instead of doing his work, and the loud music was very disruptive when playing, so you left earlier otherwise you would have continued playing sooner and so on Work there is even worse, change something about your staff, then we'll be happy to come back!

July 2020
Kalle Wagner
Kalle Wagner

Service good.Odds of winning poor.It used to be better.

April 2023
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