Located in the picturesque city of Trouville-sur-Mer, France, Casino JOA de St-Aubin primarily functions as a casino, offering a range of gaming experiences. Based on recent visitor feedback, the casino presents a mixed bag of experiences, with several points for potential visitors to consider.
Guest experiences vary, but recurring themes emerge from the feedback provided, offering insights into what to expect:
A significant point of contention for some visitors is the casino's entry policy regarding identification. Multiple reviews highlight a seemingly strict and at times perceived as unwelcoming approach to ID verification. One visitor reported being required to present a passport despite having another valid ID, leading to frustration. Another found the ID check process to be lacking in "niceties," feeling as though they were treated like "criminals." This suggests that visitors should be prepared with their passport for entry and anticipate a rigorous, potentially impersonal, verification process.
The gaming floor itself is described as being "full of huge flashing machines," indicating a prevalence of slot machines. While one reviewer simply stated "I won" (resulting in a 5-star rating), another noted "Not many machines and tight!" This suggests that the variety of games might be limited primarily to slots, and some players felt the machines were "tight," implying less frequent or smaller payouts.
Beyond the gaming, the casino's amenities have also drawn comments. One visitor mentioned that the kitchen is closed on Tuesdays and Wednesdays, which is crucial information for those planning to dine on specific days. Additionally, the pricing structure for drinks caused confusion for one guest, who found that "sprite was extra on top of the price of the vodka." This suggests a need for clarity on beverage pricing. A dress code restriction was also noted, specifically regarding wearing a "ball hat," indicating that casual headwear might not be permitted.
The general tone of some reviews points towards a less than stellar customer service experience. The described "no niceties" during the passport check contributes to an impression of an uninviting atmosphere. While one older review simply stated "Top" (4 stars), the more recent and detailed feedback tends to lean towards dissatisfaction with the overall experience, citing issues ranging from ID checks to specific service policies.
Casino JOA de St-Aubin appears to be a typical casino dominated by slot machines. For those visiting, it is highly advisable to bring a passport for entry and be aware of potential dress code restrictions, particularly regarding headwear. If planning to dine, it's best to check the kitchen's operating hours in advance, as it is closed on specific days. Beverage pricing might also require clarification upon ordering.
While some have had positive experiences, particularly if winning, recent detailed reviews suggest that the casino could improve its customer service approach and clarify its operational policies to enhance the overall visitor experience.
Was there tonight, wouldn't take my id, wanted my passport although my ID is valid. Kitchen is closed Tuesday and Wednesday. Couldn't wear my ball hat, I ordered a vodka/sprite and the dam sprite was extra on top of the price of the vodka. I wouldn't waste my time going there ever again.
Just full of huge flashing machines. The man on the desk checked out passports like we were criminals - no niceties at all 😞
