Casino JOA de Saint Laurent en Grandvaux Guide and Review
Note on Location: While prompted as being in "Geneva city, Switzerland," the Casino JOA de Saint Laurent en Grandvaux is actually situated in Saint-Laurent-en-Grandvaux, France, which is near the Swiss border but not within Geneva city itself. Prospective visitors should be aware of this geographical distinction.
Overall Impression 🤔
User reviews for the Casino JOA de Saint Laurent en Grandvaux paint a picture of highly varied experiences. While some patrons have praised its dining facilities and atmosphere, a significant number have reported severe issues with staff conduct, particularly concerning language barriers, leading to strong negative sentiments.
The Dining Experience & Atmosphere 🍽️✨
For those looking for a meal, the casino seems to have a strong offering. One highly positive review detailed a pleasant birthday lunch, where the environment and food were highly praised, offering "great price" and value. The service received particular commendation, with a staff member named Marie highlighted for her "very friendly and efficient service," which significantly enhanced the overall experience. This suggests that the establishment can deliver an excellent dining experience, making it a viable option for a meal out beyond just gambling.
Customer Service & Language Barrier Concerns 🗣️😠
In stark contrast to the positive dining feedback, several reviews critically highlight significant problems with customer service. Multiple visitors reported encountering "very rude" staff members, including instances of being screamed at and sworn at "for no reason," simply because they did not speak French. One reviewer specifically named "Remaud" as being particularly unhelpful and rude, stating they were not allowed entry or given explanations due to not speaking French. These reports indicate a concerning and recurring issue, potentially making the casino an unwelcoming environment for non-French speaking international visitors.
Gaming Aspect 💰
Regarding the casino's primary function, the feedback is minimal but present. One user offered a straightforward "Won 20 euro. Can recommend," indicating a positive, albeit minor, gaming outcome. This brief comment suggests that opportunities to win exist, but provides no further details on the range of games or the overall gaming atmosphere.
Key Takeaways for Prospective Visitors 📝
- Dining Potential: The casino's restaurant appears to be a strong point, offering a pleasant environment, good food, and excellent service, especially highlighted for lunch.
- Language Proficiency: Be prepared for potential difficulties if you do not speak French. The consistency of negative reviews regarding staff rudeness towards non-French speakers is a significant concern.
- Location Awareness: Double-check the exact location, as it's in France, not Geneva city, Switzerland, as might be assumed.
- Variable Experience: A visit to Casino JOA de Saint Laurent en Grandvaux seems to be a gamble in itself, with the potential for both a highly enjoyable dining experience and a frustrating encounter with customer service.
Overall, the Casino JOA de Saint Laurent en Grandvaux offers a dichotomy of experiences. While its culinary offerings and ambiance can be a draw, potential visitors, particularly those not fluent in French, should exercise caution regarding the reported customer service issues.
We went there the other day for a birthday lunch. We were very pleased with the environment and the food . Also great price. The very friendly and efficient service of Marie made it even better. Will we come back now we have discovered this. Definitely yes!
Terrible place. Drive very far. Greeted by staff very rude. Scream and swear at me for no reason. Angry because I speak no French. Terrible Terrible service
Very bad staff. Remaud is so rude. I don't speak French and for that reason got treated very bad and he not let me in. Not even explain me what to do. Terrible
