Imperial Club Paris Review

The Imperial Club Paris, located in Enghien-les-Bains, is primarily known as a casino, yet user reviews present a remarkably mixed and sometimes contradictory picture of the establishment. While some patrons laud it as a top-tier gaming spot, others raise significant concerns regarding security, game availability, and customer service policies.

Gaming & Atmosphere

For those seeking specific table games, the Imperial Club Paris appears to be a notable destination for Punto Banco. One reviewer specifically highlighted it as a "Nice place to play Punto Banco à Paris." The general atmosphere is described by some as "Nice place," suggesting a pleasant environment for gaming.

The Poker Predicament 🃏

A significant point of contention revolves around the availability of poker, particularly Texas Hold'em. While one enthusiastic review, published shortly after the club's stated reopening, declared it the "Best poker club in Paris," this claim is directly challenged by multiple other experiences. One reviewer stated unequivocally, "they have no poker," and another reported being explicitly told "yes" to a Texas Hold'em table only to find none upon entry, leading to accusations of a "scam." This disparity is a crucial factor for potential visitors, especially those looking to play poker.

Entry, Amenities, and Location

The club has an entry fee of €15. A positive note highlighted by a reviewer is that this fee includes free and unlimited soft drinks, which can be a welcome perk for players. However, its location in Enghien-les-Bains means it is "far away from the city center" of Paris, which could be an inconvenience for some visitors relying on central city access.

Customer Service & Staff Interaction

Feedback on staff is also polarized. One reviewer found the staff "great," indicating positive interactions. However, this is sharply contrasted by serious allegations concerning their response to critical incidents, particularly regarding security and refund requests.

Serious Concerns: Security and Refund Policy ⚠️

Two major red flags emerge from the reviews:

1. External Security 🚨

   A deeply concerning review describes a harrowing incident where a patron's friend, a VIP client, was attacked and robbed of a significant sum of money and documents shortly after leaving the casino. The review alleges that the Imperial Club did not offer any assistance after the complaint and emphasized that their security guards are only present "inside of their casino not in outside." This raises serious questions about the club's responsibility for the safety of its guests once they leave the premises and could be a significant deterrent for anyone considering a visit, especially late at night.

2. Refund Policy 💸

   Another strong negative experience involved a patron who paid the entry fee and wished to leave and receive a refund after discovering there was no Texas Hold'em table, contrary to what they were allegedly told. They reported being denied a refund because they paid via Apple Pay, a policy described as unprecedented and problematic by the reviewer. This suggests a rigid and potentially unfair refund policy that could lead to dissatisfaction.

Conclusion

The Imperial Club Paris presents a perplexing profile. While it offers a seemingly pleasant environment and specific games like Punto Banco, with a perk of unlimited soft drinks for the entry fee, it is overshadowed by serious, unaddressed concerns. The contradictory information regarding poker availability, coupled with critical allegations concerning external security and a rigid refund policy, makes it a place that requires careful consideration. Prospective visitors should be aware of these potential issues, especially regarding security outside the premises and verifying game availability before committing to the entry fee.