Le Fumoir du Club Review

This review focuses on a user's recent experience at Le Fumoir du Club, a part of the casino establishment in Enghien-les-Bains, France. While the primary type of the venue is a casino, Le Fumoir suggests a dedicated lounge, likely for cigars.

A Troubling Entry Experience 🚪

An international visitor reported a highly frustrating experience on September 29, 2022, being refused entry to Le Fumoir du Club. Despite traveling by taxi specifically to the venue, the individual was turned away due to what they perceived as an overly strict and unclear identification policy.

The Refusal Incident Details

• The visitor, an international guest, presented their driver's license as a form of identification.
• A staff member at the entrance reportedly insisted that only a passport would be accepted for entry.
• The visitor explained that their passport was not with them, but back at their hotel, and highlighted that other cigar lounges they had visited did not require a passport for entry.
• The primary point of contention for the visitor was the absence of any mention of this passport-only policy on the establishment's website, leading to wasted time and effort.

Critiques of Service and Policy 👎

The reviewer expressed deep dissatisfaction, labeling the service and treatment as "ridiculous." This sentiment stemmed from the perceived inflexibility and lack of clear communication regarding entry requirements. The visitor felt that the expectation for an international traveler to carry their passport at all times, especially when a valid driver's license was presented, was unreasonable and out of step with common practice in other similar venues.

Furthermore, the reviewer used the term "cigar snobs" to describe the attitude encountered, suggesting a dismissive approach to the visitor's legitimate concerns and inconvenience caused by the unannounced policy.

Important Consideration for Future Visitors

Based on this particular account, prospective international visitors to Le Fumoir du Club should be aware that a passport might be deemed mandatory for entry, irrespective of other valid forms of photo identification. To avoid similar disappointment and inconvenience, it is highly advisable to contact the venue directly beforehand to confirm their exact identification requirements for entry, especially if you are not an EU citizen or do not typically carry your passport.

Conclusion: A Disappointing Encounter ❌

This review highlights a significant negative experience centered around an uncommunicated and stringent entry policy. For this international guest, the visit to Le Fumoir du Club was unfortunately defined by refusal and frustration rather than enjoyment, leading to a strong recommendation for potential visitors to exercise caution and confirm details in advance.