Punto Club Guide and Review
Punto Club, a casino located in Enghien-les-Bains, France, presents a mixed, yet predominantly positive, experience for its patrons. While many visitors commend the welcoming atmosphere and professional staff, one particularly severe account raises significant concerns regarding staff conduct.
👍 The Positives
- Warm Welcome and Service: Many visitors consistently praise the warm welcome and very good service they receive upon entering and throughout their time at Punto Club. The staff are frequently described as always smiling and pleasant, contributing to an enjoyable environment.
- Excellent Dealers: The casino's dealers are highlighted as a strong point, often being called "amazing," "great," and "at the top." This suggests a high level of professionalism and engagement at the gaming tables.
- Positive First Experiences: Several reviewers note their "first experience" at the club was "amazing," indicating a positive initial impression for newcomers.
- Enjoyable Atmosphere: The general sentiment from positive reviews is that Punto Club is a place to "have a good time and have fun," suggesting a lively and entertaining casino atmosphere.
- Specific Staff Praise: Some reviewers specifically mention individual staff members, such as "the short haired woman and the blue eyed, blond haired man," for their excellent service.
👎 Areas of Concern
- Serious Allegations of Extortion: A highly critical review details a disturbing incident involving a "short-haired woman who was working as a dealer and supervisor" on July 18, 2022, at approximately 11:45 p.m. The reviewer alleges that this individual attempted to extort money for tips through intimidation and blackmail.
- Unprofessional Conduct: According to this account, the staff member in question explicitly stated that refusing financial "thanks" would result in losing table games. The reviewer claims the supervisor giggled proudly at their losses and actively celebrated with a colleague, further demanding money and implying that tipping was necessary to "continue playing properly."
- Conflicting Staff Descriptions: It's worth noting the stark contrast in descriptions of a "short-haired woman" among reviews. While one praises her as "amazing," another makes serious allegations of misconduct against a similarly described individual. This discrepancy suggests either different individuals or highly subjective experiences.
Overall Experience & Recommendation
Punto Club appears to be a vibrant casino that generally delivers a positive and engaging experience for most of its patrons, largely due to its friendly and competent staff, especially the dealers. The warm welcome and good service are consistently praised, making it a potentially enjoyable destination for those looking to gamble and have fun in Enghien-les-Bains.
However, the very serious allegations of attempted extortion and unprofessional conduct detailed in one review cannot be overlooked. Such claims, if accurate, represent a significant breach of professional ethics and could severely impact a patron's trust and overall experience. Prospective visitors should be aware of this reported incident, which stands in sharp contrast to the numerous positive testimonials.
For a potentially enjoyable gaming experience with generally positive staff interactions, Punto Club could be a good choice. However, it is advisable to approach with awareness and to report any instances of inappropriate behavior immediately to management.
The short-haired woman who was working as a dealer and supervisor on July 18, 2022, at approximately 11:45 p.m. attempted to extort money from me at an ultimate poker table.She tried to extort money from me through intimidation and blackmail.Having refused her heavy requests for tips due to her uncommon rudeness, she told me that refusing to thank the staff financially would result in my losing the table games.She giggled proudly every time I lost a hand and rejoiced with her colleague who dealt me cards.The dealer and supervisor in question repeatedly demanded money, and when I refused, they argued for a while, and made it clear that I had to tip to continue playing properly.Once I lost all my money, she told me that I had it coming and that it would have happened differently if I had given the staff money.I will never set foot in this sinister club again, legitimately deserted by the customers.
The short haired woman and the blue eyed , blond haired man are amazing ! Thank’s to the staff !
Warm welcome, always smiling and pleasant staff!Go there to have a good time and have fun but as a dealer told me, don't forget that it's still a game!
First experience and it was amazing, I will be back soon 😁. Very warm welcome and very good service, and the dealers are great!
