Located near Lille, Pasino Saint Amand Les Eaux is primarily known as a casino, but it also functions as a hotel, offering a blend of entertainment and accommodation. User feedback reveals a polarizing experience, with some visitors thoroughly enjoying their stay while others encounter significant issues, particularly regarding communication and security interactions.
Many visitors have lauded the positive aspects of the Pasino. It's often described as a "nice hotel with casino" that is typically "not too crowded," contributing to a relaxed atmosphere. The ambiance is frequently praised as "wonderful," creating an enjoyable environment for guests.
A recurring positive theme is the friendliness of the staff. Several reviews highlight helpful and welcoming personnel, making the overall experience pleasant.
For those looking to dine, the brasserie receives high marks. One reviewer specifically mentioned "fantastic food in the brasserie," suggesting it's a culinary highlight not to be missed.
Despite the praise, a significant drawback consistently mentioned by English-speaking visitors is the language barrier. Reviewers note that staff, particularly security personnel, may not speak English, which can be "troubling at times" and lead to misunderstandings, with one user explicitly stating, "Foreigners will be lost."
A particularly concerning incident detailed an extremely negative encounter with security staff, described as "guys in black suits." One visitor reported being unfairly accused of causing a glass to fall and was subsequently "escorted... out in an unfriendly manner" without their explanation being believed. This suggests potential issues with how security handles disputes and a lack of empathy or willingness to understand non-French speakers.
These severe negative experiences are reflected in some very low ratings (1 star, "0 zero 0"), indicating that while some aspects are excellent, certain operational or interactional issues can drastically diminish the experience for others.
Pasino Saint Amand Les Eaux appears to be a venue with significant strengths in its facilities, general staff friendliness, and food offerings. However, prospective visitors, especially non-French speakers, should be aware of the potential for communication difficulties and the possibility of rigid or unaccommodating security interactions.
If you are comfortable navigating potential language barriers or are a French speaker, and value a good ambiance, friendly general staff, and quality dining, Pasino could be a worthwhile visit. However, if you are concerned about communication or the strictness of security, proceed with caution.
it’s nice hotel with casino , not too crowded , really friendly staff , wonderful ambiance , fantastic food in the brasserie , I can’t say it’s the best hotel but couldn’t ask for more .
I bought one beer and was sitting down writing a WhatsApp Message.Somebody did hit the glass in the meantime and it did fall to the floor. The guys in black suits did not believe me that this was not my fault.So they where escorting me out in an unfriendly mannerDon't know what would I should comment on that.I speak French, Foreigners will be lost...Don't go there....the black suits are only french speaking and are too mighty even when you don't do a mistake.
Nice place only downside is they dont even speak a little bit english, which can be troubling at times. But apart from that its a great place to visit and the staff is very friendly
