Princess Casino Batumi Review

Princess Casino Batumi, located in the vibrant city of Batumi, Georgia, presents itself as a prominent destination for gaming enthusiasts. However, user experiences reveal a stark division, painting a picture of a venue that can be either highly enjoyable or deeply disappointing, largely depending on individual luck and, crucially, interactions with the staff.

The Highs: What Works Well 🌟

For some visitors, Princess Casino Batumi offers a positive gaming environment:

1. Spacious Gaming Environment: Reviewers acknowledge Princess Casino as a "big casino," providing ample space for various gaming activities.
2. Gaming Opportunities: Games such as Blackjack are available, and some patrons have reported positive outcomes, with one stating they "loved the casino" after a win. This suggests that for those who find fortune, the core gambling experience can be satisfying.
3. Frequent Refreshments: An appreciated amenity highlighted by visitors is the availability of drinks being "repeated frequently," enhancing the comfort for players during their time at the tables or slots.
4. Decent Crowd: Some users found the overall atmosphere and the clientele to be "decent" with "nothing shady" observed, contributing to a comfortable gaming environment when staff issues are not present.

The Lows: Significant Concerns and Negative Experiences 🚨

Despite the potential for a positive gaming experience, a consistent and alarming pattern of negative feedback emerges, primarily centered around staff conduct and customer service policies:

1. Aggressive and Rude Staff: Multiple severe complaints detail instances of "aggression," "rudeness," and a general lack of hospitality from casino personnel. One deeply concerning account describes a visitor experiencing a "panic attack" and an "emotional disaster" due to the perceived hatred and aggression from a "female manager," indicating a deeply unprofessional and disrespectful approach to customer interaction.
2. Unexplained Blacklisting and Entry Denial: A particularly frustrating issue reported is being "added to black list without any explanation," leading to denied entry despite significant past patronage and money spent. This arbitrary action leaves customers feeling confused and disrespected, with one user strongly advising to "avoid the location."
3. Lack of Hospitality and Mood-Killing Atmosphere: Several reviews lament the overall unwelcoming attitude of the staff. Visitors note that employees often fail to smile or create a fun atmosphere, effectively "kill[ing] all of us mood" and failing to understand that guests visit to enjoy themselves, even when losing money.

Overall Verdict ⚖️

Princess Casino Batumi presents a dichotomous experience. While it offers the physical infrastructure of a large casino with accessible gaming and frequent drinks, the potential for an enjoyable visit seems heavily overshadowed by consistent reports of poor customer service, aggressive staff, and arbitrary operational decisions like unexplained blacklisting. Prospective visitors should weigh the allure of the gaming floor against the significant risk of encountering highly unprofessional and disrespectful treatment, which has led many to describe it as definitely "not a fun place" where one might feel "insulted or feel bad."