Royal Casino Batumi Guide and Review

Located in the heart of Batumi, Georgia, Royal Casino Batumi presents a varied experience, drawing both praise for its ambiance and considerable criticism regarding its operational policies and management. User reviews paint a picture of a casino with some attractive features, but also significant drawbacks that potential visitors should be aware of.

👍 Positive Aspects

• Central Location: Many visitors appreciate the casino's convenient location in the center of Batumi, making it easily accessible.

• Atmosphere and Amenities: When the experience is positive, the casino is described as having a nice atmosphere. Some users specifically highlight great staff, friendly personnel, and a good hookah experience.

• Food and Beverages (Contradictory Views): While some reviews praise the "great food and beverages" and "delicious meal," other reviews contradict this, stating food is "not free" or not provided even after significant play.

👎 Key Concerns and Negative Experiences

🚫 Unpredictable Entry and Deposit Policy

A significant point of contention is the casino's entry policy. One user reported being asked to pay a $100 deposit per person for entry after several prior visits. The most frustrating aspect was the lack of clear information regarding this policy – staff could not explain how long the deposit would grant entry or why it was suddenly required, attributing it to an arbitrary "system" decision. This inconsistency led to the user withdrawing their funds and leaving.

💰 Financial Policies and Hidden Charges

1. Cash-out Fee: A notable complaint is a 5% charge on cash outs, which can significantly reduce winnings for players.

2. No Free Food: Contrary to some positive comments, several users reported that food is not free, even after substantial playing or depositing amounts (e.g., 120 Euro).

3. Accusations of Cheating: One particularly harsh review labeled the casino as a "cheater," citing the lack of complimentary food despite significant expenditure and poor management behavior when issues were raised.

👨‍💼 Management and Staff Issues

• Slot Manager Conduct: A concerning review mentioned a new slot manager who allegedly drinks on duty and closes machines down for his friends, negatively impacting the gaming experience for others.

• Awful Management Behavior: Users experienced "awful" behavior from management when trying to resolve issues, indicating a lack of customer support and willingness to address complaints.

• Lack of Complaint Mechanism: One user specifically highlighted the absence of any complaint form, making it difficult to formally register dissatisfaction.

🚬 Smoking in Restaurant Area

One review pointed out people smoking in the restaurant as another negative aspect, which can be off-putting for non-smokers or those sensitive to smoke.

⚖️ Conclusion and Recommendation

Royal Casino Batumi appears to be a casino with a split personality. While some visitors enjoy the location, a pleasant atmosphere, and good service from some staff members, these positives are heavily overshadowed by serious concerns regarding inconsistent and potentially arbitrary policies (like the $100 entry deposit), hidden fees (5% cash-out charge), and management issues, including allegations of unprofessional conduct and poor customer service. The conflicting information on food availability also adds to the uncertainty.

For potential visitors, it is advisable to be extremely cautious and clarify all policies, especially regarding deposits, complimentary services, and cash-out fees, before engaging in play. Given the strong negative feedback from several users, some might find it "better to go elsewhere" to avoid potential frustrations.