Spielhalle Royal, situated in Bad Oeynhausen, Germany, is categorized as a casino or gaming venue. While some patrons have found it to be a place offering the potential for winnings, recent feedback from visitors highlights significant concerns, particularly regarding the customer experience.
The most striking and frequently mentioned issue in recent reviews pertains to the friendliness and overall conduct of the staff. Multiple visitors have reported encountering "totally unfriendly" employees, leading to a profound sense of being unwelcome. One detailed account describes being immediately dismissed upon arrival, being told that all machines were occupied without proper assessment, a claim later found to be inaccurate.
In a notable incident reflecting poor hospitality, a patron was allegedly given misleading directions when asking for a washroom, being pointed towards the gaming machines instead. This lack of attentiveness and perceived rudeness has led some customers to vow that their visit would be their "first and last" to the establishment. The sentiment of unfriendly staff is echoed across various negative reviews, making it a recurring theme.
In contrast to the service complaints, some older reviews suggest that the core gaming experience itself might be satisfactory for those focused purely on play. One positive review, though not detailed, playfully remarks on the opportunity to "double" one's money, implying a selection of gaming machines where patrons can try their luck. Other high ratings without specific textual feedback could indicate that the gaming aspect meets expectations for some visitors.
Spielhalle Royal appears to be a venue with a split reputation. While it offers a place for potential winnings through its gaming machines, the critical element of customer service consistently falls short according to recent and detailed visitor accounts. Prospective patrons should be aware of these reported issues concerning staff interaction. For an enjoyable and welcoming gaming experience, significant improvements in staff training and hospitality would be beneficial for Spielhalle Royal.
the service was totally unfriendly!! but TOTALLY.I didn't feel welcome at all, even though I was well dressed, had an expensive watch, gold, shoes, etc., she says directly, without even looking, that everything is occupied. that wasn't the case. But I only saw this afterwards. I asked where I could wash your hands and the lady from the Far East pointed me to the doable games 😅. I stayed out of principle. But this was my first and last visit here
