SPIELSTATION Review

Located in Dortmund, Germany, SPIELSTATION is primarily a casino that draws a range of opinions from its visitors. While some highlight its modern facilities and comfortable environment, others point to significant inconsistencies in service and cleanliness.

👍 The Positives: What Guests Appreciate 👍

1. Modern Gaming Machines: Many patrons appreciate the selection of modern gaming devices available, including popular choices like Novo Star, Merkur Magic, and Bally Wullf. This variety caters to different preferences within the gaming community.
2. Comfortable Environment: The establishment is noted for its comfortable furnishings and good air quality, contributing to a more pleasant gaming atmosphere.
3. Accessibility & Parking: Visitors find SPIELSTATION to be conveniently located, with plenty of parking spaces available. Its proximity to a LIDL supermarket on the same parking lot is also seen as a bonus, allowing for easy combination with other errands.
4. Cleanliness (at times): Some reviewers praise the venue for its overall cleanliness and report that the toilets are clean and well-maintained, even smelling good.
5. Friendly Service (for some): A number of guests have experienced super friendly, nice, and courteous staff, making their visits enjoyable.

👎 Areas for Improvement: Common Criticisms 👎

1. Inconsistent Staff Service: While some commend the staff, others have found them to be listless, unhelpful, or even rude. A notable incident involved a visitor being expelled for attempting to use the toilet with a young child, despite the child not intending to gamble, with the staff member refusing to provide details for a complaint.
2. Cleanliness Issues (for others): Contrary to positive feedback, some reviews mention that the toilets are "not very clean," suggesting a lack of consistent maintenance.
3. Late ID Checks: One review highlights an issue where staff only requested ID after the customer had already been playing and lost a significant amount of money (€30), indicating a lapse in initial age verification procedures.
4. Perception of Winning Odds: A direct comment states, "winning is not possible either," reflecting a common sentiment in gaming but also highlighting a visitor's negative experience regarding their luck.
5. Lack of Company Response: The customer who experienced the incident with their child attempting to use the toilet reported receiving no response from the company despite sending an email, indicating poor customer service resolution.

🤔 Overall Verdict

SPIELSTATION in Dortmund offers a decent range of gaming machines and a generally comfortable environment with convenient parking. However, the experience can be highly variable due to inconsistencies in staff conduct and venue cleanliness. Potential visitors should be aware of the mixed reviews, particularly concerning customer service and the strict enforcement (or inconsistent enforcement) of age restrictions, especially regarding access to facilities like restrooms for non-gambling purposes.