MERKUR SPIELHALLE, despite its name suggesting a location in Essen, is situated in Duisburg, Germany. As a casino-style establishment, it draws varied opinions from its visitors, primarily focusing on its staff, payout experiences, and overall atmosphere.
The feedback regarding staff at MERKUR SPIELHALLE is notably polarized. Many patrons highlight the general staff as being "great," "very nice, and friendly." This positive aspect contributes significantly to the perceived welcoming environment for many visitors.
However, consistent negative experiences with specific individuals are a recurring theme. Complaints range from one staff member being consistently on their cell phone and neglecting cleaning duties to another described as "so rude", with one reviewer even stating it "borders on bullying." These isolated, yet impactful, negative interactions seem to overshadow the positive contributions of the majority of the team for some guests, leading to significant dissatisfaction.
One critical aspect for any casino is the gaming experience and, more specifically, the payout rates. While one reviewer expressed satisfaction with a successful win, noting "Well done here :D", another voiced concern that "the payout rates were once better." This suggests a perceived decline in winning opportunities, which can be a significant deterrent for regular players.
Beyond the staff, the general atmosphere is also influenced by other guests. While the staff is often commended, one review noted that the same cannot be said for "some guests," implying that not all visitors contribute positively to the overall environment.
A point of contention for some is the operating hours. One reviewer specifically lamented that the establishment is "No 24/7," indicating an expectation for round-the-clock service typical of larger casinos, which MERKUR SPIELHALLE seemingly does not provide.
MERKUR SPIELHALLE in Duisburg presents a complex picture. It offers the potential for enjoyable gaming and pleasant interactions with a friendly core staff. However, potential visitors should be aware of the reported inconsistencies in staff professionalism and perceived changes in payout rates. The experience can vary significantly depending on individual luck and who is working during a visit.
Staff is great. Except for one blonde who is only on her cell phone and never cleans. If that's there, it's better to change hall instead of money.
The payout rates were once better.The staff is always very nice and friendly, which cannot be said about some guests.
So rude!!!! But I have to say it's always the same. Well, I go to Merkur in a lot of arcades but I've never experienced anything like that. It borders on bullying!!!!!!
