BIG STAR Spielhalle Guide and Review
BIG STAR Spielhalle in Erfurt operates as a casino offering various gaming options, primarily slot machines, alongside other recreational activities. Based on recent customer feedback, the venue provides a mixed experience, combining positive aspects with notable areas that could benefit from improvement.
👍 The Upsides
Visitors frequently appreciate several aspects of BIG STAR Spielhalle, contributing to an overall pleasant atmosphere for some:
- Good Gaming Selection: Many users have noted that the games themselves are enjoyable and of good quality, providing a satisfying gaming experience when the machines are functioning optimally.
- Friendly Staff (Sometimes): Some reviews specifically commend the staff for being "nice," contributing to a welcoming environment.
- Additional Entertainment: A significant bonus highlighted by patrons is the presence of a pool table. Furthermore, the cost for playing billiards is described as "really cheap per hour," making it an attractive option for casual entertainment beyond slots.
⚠️ Areas for Concern
Despite the positives, several recurring issues appear to detract from the overall experience for some patrons, particularly concerning machine reliability and service consistency:
- Slot Machine Malfunctions: This is a prominent and frustrating issue for multiple players. Users report that slot machines tend to freeze or hang up during gameplay. The problem becomes particularly annoying when a player is on the "risk ladder" (a common bonus feature in German slot machines), and the machine becomes unresponsive for several seconds before crashing, leading to the loss of any accumulated winnings. This directly impacts the gaming experience and fairness.
- Vending Machine Issues: In addition to the slot machine problems, one review also points out issues with the vending machines, suggesting potential maintenance challenges across different equipment.
- Inconsistent Customer Service: While some staff are praised, there are reports of inconsistent service. One specific complaint mentions a particular employee who allegedly fails to offer drinks to patrons, which can make the visit less pleasant compared to other times when staff are more attentive. This indicates that the quality of service can vary depending on who is on duty.
Final Thoughts 🎲
BIG STAR Spielhalle offers a casual gaming environment with a mix of slot machines and a popular pool table, making it a potentially enjoyable spot for those looking for entertainment in Erfurt. However, prospective visitors should be aware of the reported technical glitches, especially with the slot machines, and potential inconsistencies in customer service.
Addressing the stability of the gaming machines and ensuring consistent, attentive staff presence would significantly enhance the overall customer experience, solidifying BIG STAR Spielhalle's reputation as a more reliable and enjoyable entertainment venue.
The games are good, but there seems to be a problem with the vending machines.
Slot machines hang up in places during gaming operation. The problem becomes really annoying when you are on the risk ladder and the machine simply stops responding for 2 seconds and you lose the amount you have reached because it crashes after the 2 seconds.
Otherwise it's always very pleasant and nice but if the guy is there who is supposed to work there you don't even get something to drink. I'm otherwise happy to be there but if he's there he's not......
