Casino Innsbruck, nestled in the scenic Seefeld in Tirol, Austria, offers a rather mixed bag of experiences according to recent visitor feedback. While some guests have appreciated its traditional charm and accessible gaming, others have encountered significant issues related to staff conduct, language barriers, and limited facilities.
Despite its potential, several recurring criticisms highlight areas where Casino Innsbruck falls short of visitor expectations:
A significant point of contention for international tourists is the apparent reluctance of staff and dealers to speak English. Reviewers have reported staff reacting "very badly" when addressed in English, leading to an uncomfortable and unwelcoming atmosphere. This behavior can make tourists feel as if they are "not wanted" at the casino.
One particularly negative experience involved staff at the Roulette table allegedly "begging for tips" and repeatedly demanding more, even after an initial tip was given. This perceived aggressive and confrontational behavior regarding tipping has been described as "pathetic" and caused one guest to stop playing altogether.
The casino is reported to have only two blackjack tables. While they offer low minimums, this scarcity often leads to both tables being "very busy." An additional frustration is the practice of allowing non-playing individuals to sit at the tables, which can further exacerbate crowding and inconvenience players. There appears to be a clear need for more tables and staff to manage demand.
A concerning report describes a gaming machine locking up, requiring a 20-minute wait for resolution. After the money was initially returned, the guest was later informed they "owed them more" just before leaving. This incident led to a strong warning for others to "be careful" and raised accusations of attempting to "swindle" visitors.
Casino Innsbruck presents itself as a classic European casino with affordable entry points into table games. However, the cumulative weight of recent negative feedback—particularly concerning unwelcoming staff interactions due to language, persistent and aggressive tipping demands, and serious allegations of financial impropriety—suggests a need for significant operational and customer service improvements. While some might find its old-fashioned charm appealing, potential visitors, especially those who do not speak German, should be aware of these reported challenges and consider them when planning their visit. A truly enjoyable casino experience hinges on both fair play and welcoming hospitality, areas where Casino Innsbruck appears to be struggling according to its recent reviews.
The staff and dealers are reluctant to speak in english... they react very badly if you speak with them in english.. it's give bad feeling for a tourist who doesn't know german.. as if you are not wanted to be at the casino..
It’s an okay casino. Only two blackjack tables with low minimums (10&20€) so both tables were often very busy. They also allow people to sit at the table who aren’t playing which was annoying. Staff were friendly, just need more of them and more tables.
A fun old fashioned European casino, but the dealers were friendly and funny while initially appearing a little stiff. The minimums were surprisingly affordable.
the staff at Roulette table basically beg for tips, even if i tip them a first time they demand it everytime. “you need to appreciate our services, you will see” it was fun except for the begging and whining made me stop playing all together. a confrontation??!! about tipping MORE not just one time???!! pathetic behavior. i guess it is helpful in a way that you’ll stop gambling all together lol. i would have wasted more money but the begger at the Roulette table made me stop, Thanks i guess.
I do not recommend. I had a machine that locked up, they made us wait 20 min to fix, then gave me my money back. Right before I left they told me I owed them more. Be careful here they will swindle you.