Located in the vibrant city of Hamburg, the Casino Esplanade aims to offer a classic casino experience. However, based on recent user reviews, opinions are significantly divided, with some critical issues impacting overall satisfaction.
Recent Guest Experiences: The Good, The Bad, and The Concerning
👍 Positive Aspects:
- One reviewer found it a "Good place to have a rest," even mentioning a personal win and a "high level" of service.
- For poker enthusiasts 🃏, it's considered "one of the best places" by at least one patron, particularly if you plan ahead. It's highly recommended to register a few days in advance, especially for Friday games, and to arrive around 18:45.
👎 Negative Aspects & Key Criticisms:
- Security Concerns & Customer Service 🚨: This is arguably the most alarming criticism. One user reported that their money was stolen directly "from the table, while playing." Shockingly, the casino allegedly "didn't want to return my money" and left the player waiting "endlessly while 'checking'." This review explicitly warns: "Watch your money, there are thiefs in this casino," suggesting a severe lack of care for players and potentially inadequate security measures.
- Atmosphere & Dealer Demeanor 😩: Multiple reviews paint a less-than-inviting picture of the casino's ambiance. Descriptions include "bad lighting" and a feeling like "walking into a dungeon." Dealers are reportedly "cranky," which can significantly detract from the gaming experience.
- Poker Play Specifics ♠️: While it might be a good spot for dedicated players, the poker scene is noted for having "way too high limits" and being dominated by "regulars and sweats." This environment might not be welcoming or suitable for casual players or those new to the game.
- Inconsistent Rules & Poor Communication 🗣️: A significant point of frustration for one visitor was the conflicting information regarding the dress code. Despite the casino's website stating a jacket is preferred but "not compulsory," the individual was turned away for not wearing one. Staff reportedly showed no concern for this discrepancy, leading to a negative impression and "bad luck vibe."
- High Pricing 💸: Be prepared for potentially steep prices on refreshments. One reviewer specifically noted that sparkling water cost €8, which they found to be "much more expensive than beer."
Important Considerations for Your Visit:
- Exercise Extreme Caution with Valuables: Given the severe report of theft at the table, it is crucial to be highly vigilant and secure your money and belongings at all times while playing.
- Confirm Dress Code Directly: Do not rely solely on the website. It is strongly advised to call ahead and confirm the exact dress code requirements, particularly regarding jackets, to avoid disappointment upon arrival.
- Poker Reservations: If your primary interest is poker, especially on a Friday, make sure to register days in advance and arrive early (around 18:45) to secure a spot. Be aware of the potentially high limits and competitive nature of the play.
- Expect High Drink Prices: Budget accordingly for beverages, as some non-alcoholic options can be surprisingly expensive.
In summary, Casino Hamburg - Casino Esplanade presents a polarizing experience. While some might find it suitable for serious poker players and appreciate a high level of service, serious concerns regarding security, inconsistent rules, and a potentially unwelcoming atmosphere are frequently raised. Prospective visitors should weigh these factors carefully before deciding to visit.
Greg Merritt
I checked the website to see if there was a dress code before going for poker. It clearly says "We like to see a jacket, but we don't make it compulsory."I left my jacket at home, but when I get there they tell me a jacket is required. I mention the website, and they don't care. The rules are the rules.Honestly, this is just an idiotic way to run a business. After this nonsense, I lost all interest in spending another second there. What a bad luck vibe, seriously.
November 2023
