Vulkan Spielhalle, located in Hamburg's Barmbek-Nord district, is categorized as a casino or arcade. Based on recent customer feedback, it generally receives high praise, particularly for its welcoming atmosphere and excellent service.
The overwhelming sentiment from patrons is highly positive, with most reviews awarding a top rating. Several key themes emerge from their experiences:
A recurring highlight is the staff's professionalism and friendliness. Reviewers frequently commend employees for being "very nice," "friendly," and "super nice." One staff member, Marlen, is specifically mentioned by name multiple times for her exceptional service. Customers appreciate the engaging conversations and the overall welcoming reception, even when the venue is busy. One reviewer noted how an employee helped pass the time with a nice conversation while waiting.
Cleanliness is another aspect that receives consistent acclaim. Patrons describe the entire arcade, including the restrooms, as "not to be beaten in terms of cleanliness" and "very clean." This meticulous attention to hygiene significantly contributes to a comfortable and pleasant visit, making visitors feel very comfortable.
Despite being described as a "little arcade," visitors report a fair system for managing busy periods, ensuring turns are handled equitably. There's also a positive note about the affordability of drinks, with one reviewer highlighting 20-cent drinks accompanied by sweets, adding value to the overall experience.
While the majority of feedback is positive, one older review (from two years ago) stands in stark contrast:
One particular review detailed an "unfriendly" staff member who was described as "complaining the whole time," unwilling to assist with drinks (requiring customers to return glasses themselves), and being dismissive ("Leave me alone") when asked for change, often while distracted by phone calls or mobile games. It's important to note this is a single, older negative review amidst numerous recent positive ones, suggesting it might have been an isolated incident or that improvements in staff training or management have since been made.
Based on the most recent reviews, Vulkan Spielhalle in Hamburg Barmbek-Nord appears to be a highly recommended venue for those seeking a pleasant arcade experience. Its strengths lie in its friendly and professional staff (with Marlen frequently highlighted), impeccable cleanliness, and customer-friendly amenities. While one past negative experience regarding staff behavior exists, the current trend points towards a positive and comfortable environment for visitors, many of whom express a strong desire to return.
Very nice and friendly service, I think her name is Marlen. Can't be beaten in terms of cleanliness. I'd love to come back.
Very nice little arcade. I was there for the first time yesterday and a nice older employee with glasses welcomed me very nicely. It was very crowded there and I had to wait for my turn. This was done very fairly. The employee quickly passed the time with a nice conversation. The toilet is also very clean, as is the rest of the small arcade. I find very little money for 20 cent drinks and there was something sweet with it. I will happily go there again. I felt very comfortable there. 😄👍
Very, very unfriendly staff. The owners should choose their staff better. The lady just complains the whole time when you ask for a drink, which means you, as a customer, have to bring your glass to Zurich first! And when you want to change money, she's either on the phone or playing with her mobile, and you get the answer: "Leave me alone."
